Summary
Overview
Work history
Education
Skills
Languages
Timeline
GeneralManager

MUJEEB ASHRAF

Whitehaven

Summary

I have eight years of experience in customer service, working with a diverse range of clientele, this required a strong level of interpersonal and communication skills. In addition, problem analysis and problem-solving were a must. Due to the nature of the role, organizational skills and customer service orientation were essential to ensure customers' needs were met. Communication and engagement with a range of employers (insurance, hotel, rental car) were also needed. I am competent and confident speaking to a wide range of people and am able to adapt both my speech and approach accordingly.

Overview

17
17
years of professional experience

Work history

Store Manager

Max Spielmann
Whitehaven, Cumbria
06.2022 - Current
  • Completed opening and closing procedures each day.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.
  • Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels, and appropriately handling broken or damaged merchandise
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.

Travel consultant

Asia Travel & Tourism
Dubai, United Arab Emirates
03.2013 - 08.2021
  • Plan tour itineraries, applying knowledge of travel routes and destination sites
  • Resolve any problems with itineraries, service, or accommodations
  • Sell travel packages
  • Attend to the special needs of tour participants
  • Give advice on sightseeing and shopping
  • Answer incoming calls and provide information relevant to the service or product asked for
  • Make outbound calls to customers as part of after-sales services Investigate customer problems and
  • Provide speedy resolutions
  • Generate tickets in order to resolve customer issues not resolved over the phone
  • Reply to email queries.

Translator

MoD
Helmand, Afghanistan
07.2009 - 02.2013
  • ISAF (British Forces in Afghanistan)
  • Lashkargah, Bastion, Issue public notification of all official activities or meetings
  • Cooperator between international forces and Afghan military forces, translating in meeting Shura and
  • Press conferences

IT Assistant

s Department Kabul
Kabul, Afghanistan
07.2006 - 01.2009
  • Kabul, Shahre-naw, Modify existing software to correct errors, adapt it to new hardware, or upgrade interfaces and improve performance
  • Supervise and assign work to programmers, designers, technologists, technicians, or other engineering or scientific personnel
  • Coordinate installation of a software system
  • Store, retrieve, and manipulate data for analysis of system capabilities and requirements
  • Monitor the system for equipment failure or errors in performance
  • Notify supervisor or computer
  • Maintenance technicians of equipment

Education

Certificate, Health and Safety at work area - Health and safety

Gen2
Whitehaven, Cumbria
02.2022 -

Diploma of Higher Education - Travel and Tourism Foundations

Sky College
Dubai, United Arab Emirates
06.2017 -

Certificate - WindowsXp and Microsoft Office

Muslims Hands International
02.2005 -

GCSEs - Language and literature

Ghulam Haidarkhan High School
Kabul, Afghanistan

Skills

  • Customer service
  • Outstanding communication skills
  • Customer satisfaction
  • Store management
  • Inventory control
  • Relationship management

Languages

Persian
Native
English
Fluent
Hindi
Fluent
Urdu
Fluent

Timeline

Store Manager

Max Spielmann
06.2022 - Current

Certificate, Health and Safety at work area - Health and safety

Gen2
02.2022 -

Diploma of Higher Education - Travel and Tourism Foundations

Sky College
06.2017 -

Travel consultant

Asia Travel & Tourism
03.2013 - 08.2021

Translator

MoD
07.2009 - 02.2013

IT Assistant

s Department Kabul
07.2006 - 01.2009

Certificate - WindowsXp and Microsoft Office

Muslims Hands International
02.2005 -

GCSEs - Language and literature

Ghulam Haidarkhan High School
MUJEEB ASHRAF