MUJEEB ASHRAF
Whitehaven
Summary
I have eight years of experience in customer service, working with a diverse range of clientele, this required a strong level of interpersonal and communication skills. In addition, problem analysis and problem-solving were a must. Due to the nature of the role, organizational skills and customer service orientation were essential to ensure customers' needs were met. Communication and engagement with a range of employers (insurance, hotel, rental car) were also needed. I am competent and confident speaking to a wide range of people and am able to adapt both my speech and approach accordingly.
Overview
17
17
years of professional experience
Work history
Store Manager
Max Spielmann
Whitehaven, Cumbria
2022.06 - Current
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels, and appropriately handling broken or damaged merchandise
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
Travel consultant
Asia Travel & Tourism
Dubai, United Arab Emirates
2013.03 - 2021.08
- Plan tour itineraries, applying knowledge of travel routes and destination sites
- Resolve any problems with itineraries, service, or accommodations
- Sell travel packages
- Attend to the special needs of tour participants
- Give advice on sightseeing and shopping
- Answer incoming calls and provide information relevant to the service or product asked for
- Make outbound calls to customers as part of after-sales services Investigate customer problems and
- Provide speedy resolutions
- Generate tickets in order to resolve customer issues not resolved over the phone
- Reply to email queries.
Translator
MoD
Helmand, Afghanistan
2009.07 - 2013.02
- ISAF (British Forces in Afghanistan)
- Lashkargah, Bastion, Issue public notification of all official activities or meetings
- Cooperator between international forces and Afghan military forces, translating in meeting Shura and
- Press conferences
IT Assistant
s Department Kabul
Kabul, Afghanistan
2006.07 - 2009.01
- Kabul, Shahre-naw, Modify existing software to correct errors, adapt it to new hardware, or upgrade interfaces and improve performance
- Supervise and assign work to programmers, designers, technologists, technicians, or other engineering or scientific personnel
- Coordinate installation of a software system
- Store, retrieve, and manipulate data for analysis of system capabilities and requirements
- Monitor the system for equipment failure or errors in performance
- Notify supervisor or computer
- Maintenance technicians of equipment
Education
Certificate, Health and Safety at work area - Health and safety
Gen2
Whitehaven, Cumbria 2022.02 -
Diploma of Higher Education - Travel and Tourism Foundations
Sky College
Dubai, United Arab Emirates 2017.06 -
Certificate - WindowsXp and Microsoft Office
Muslims Hands International
2005.02 -
GCSEs - Language and literature
Ghulam Haidarkhan High School
Kabul, Afghanistan Skills
- Customer service
- Outstanding communication skills
- Customer satisfaction
- Store management
- Inventory control
- Relationship management
Languages
Persian
Native
English
Fluent
Hindi
Fluent
Urdu
Fluent
Timeline
Store Manager
Max Spielmann
2022.06 - Current
Certificate, Health and Safety at work area - Health and safety
Gen2
2022.02 -
Diploma of Higher Education - Travel and Tourism Foundations
Sky College
2017.06 -
Travel consultant
Asia Travel & Tourism
2013.03 - 2021.08
Translator
MoD
2009.07 - 2013.02
IT Assistant
s Department Kabul
2006.07 - 2009.01
Certificate - WindowsXp and Microsoft Office
Muslims Hands International
2005.02 -
GCSEs - Language and literature
Ghulam Haidarkhan High School