Mujahid Islam
Newport
Summary
Dedicated professional with practical plumbing experience and a proven track record in problem-solving and customer service excellence. Demonstrates clear communication, effective time management, and the ability to work under pressure, ensuring high-quality results in all tasks. Possesses strong teamwork and adaptability skills, complemented by IT proficiency in Microsoft Office and knowledge of GDPR compliance. Holds a full clean driving license, ready to contribute to organisational success while pursuing opportunities for growth within the industry.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Apprentice Plumber
Trivallis (Rhondda Cynon Taf Housing Association)
2021.09 - Current
- Assisted qualified plumbers and gas engineers with domestic plumbing tasks.
- Conducted boiler and heating installations, repairs, and maintenance in occupied and vacant properties.
- Worked directly with tenants to provide a professional and respectful service.
- Supported fault finding and problem-solving on various jobs.
- Maintained tools, materials, and safe working practices on-site.
- Balanced on-site work with college learning commitments.
- Selected for apprenticeship from over 400 applicants.
Customer Service Advisor
Lloyds Bank & Starling Bank
2018.08 - 2021.09
- Managed complex customer issues to successful resolution.
- Monitored team's adherence to company policies, promoted a collaborative work environment.
- Strengthened client relationships with clear communication and problem-solving skills.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
• Resolved issues including account management and financial queries
• Developed strong communication, patience, and problem-solving skills
• Worked in fast-paced environments requiring accuracy and resilience
Education
Plumbing Apprenticeship Level 3 Gas Safe
2001.04 -
OFTEC heat pump certification
Water Supply (water fittings) Regulations 1999 course
Vented and Unvented hot water storage systems certification
Level 2 NVQ diploma in Plumbing & Heating
2021.06 - 2023.06
GCSEs - 8 GCSEs (A–C), including English, Maths, Science
St Julian’s High School, Newport
Skills
- Practical plumbing experience
- Problem-solving skills
- Customer service excellence
- Clear communication
- Time management
- Ability to work under pressure
- Teamwork and adaptability
- IT skills: Microsoft Office
- GDPR compliance knowledge
- Full clean driving license
Languages
English
Proficient (C2)
Sylheti
Proficient (C2)
References
References available upon request.
Timeline
Apprentice Plumber
Trivallis (Rhondda Cynon Taf Housing Association)
2021.09 - Current
Level 2 NVQ diploma in Plumbing & Heating
2021.06 - 2023.06
Customer Service Advisor
Lloyds Bank & Starling Bank
2018.08 - 2021.09
Plumbing Apprenticeship Level 3 Gas Safe
2001.04 -
OFTEC heat pump certification
Water Supply (water fittings) Regulations 1999 course
Vented and Unvented hot water storage systems certification
GCSEs - 8 GCSEs (A–C), including English, Maths, Science
St Julian’s High School, Newport