Muiz Shittu
London,England
Summary
Enthusiastic and ambitious sales professional with a passion for customer engagement and business growth. Skilled at creating positive customer experiences, identifying opportunities, and converting enquiries into successful sales. A strong communicator with a determined mindset and the ability to thrive in target-driven
Overview
5
5
years of professional experience
1
1
Certification
Work history
JD group
Senior staff supervisor
Greenford , London
2024.12 - Current
- Customer Experience & Sales Specialist / supervisor JD Sports Group [ December 2024 - current role] - Greenford
- Delivered exceptional customer service to 100+ customers daily, consistently meeting satisfaction targets. Where I excelled within my first 9 months landing supervisor role.
- Exceeded weekly sales targets by upselling footwear and accessories, contributing to a 15% increase in store revenue
- Used digital POS systems to process transactions quickly and accurately while maintaining strong customer engagement.
- Identified customer needs and recommended additional items, consistently supporting upselling and increasing average order value.
- Resolved customer issues efficiently by listening, diagnosing problems, and providing quick solutions to maintain satisfaction.
McDonald’s
Crew memeber
Eltham , London
2021.07 - 2024.11
- Demonstrated resilience and efficiency while working in one of the busiest locations, serving a high volume of customers daily.
- Gained comprehensive knowledge of all operational areas, becoming a key employee and a valuable resource for colleagues.
- Trained new crew members, ensuring they were well-integrated into the team and understood their roles.
- Demonstrated adaptability by rotating across multiple stations including order taking, drive-thru operations, and customer service.
Charlton Athletic Football Club
Match day hospitality staff
Charlton , London
2022.02 - 2022.10
- Provided high-quality service to enhance guest experiences in a fast-paced stadium hospitality setting.
- Foster positive interactions with customers to promote satisfaction and encourage repeat business.
- Utilised strong communication and adaptability to effectively address the needs of diverse customers and navigate changing service requirements.
Education
A-Levels - Sports science and sports coaching
Cleeve park school
London08.2021
GCSEs -
Halley academy
London 08.2018
Skills
Sales
-Sales techniques
-Consultative selling
-Consultative sales approach
-Sandler sales methodology
-Sales infrastructure
-Sales engagement
-Client engagement strategies
-Telemarketing outreach Information security
-Objction handling
Software knowledge
- Hardware
- Disaster recovery
- Cloud infrastructure
- Wireless infrastructure
- Saas
- Digital signage
- Cybersecurity
- MIS
Languages
English
Advanced
C1
Irish
Elementary
A2
Youruba
Intermediate
B1
Arabic
Elementary
A2
Voluntary experience
Charity Initiatives, Shoe Collection Campaign (2023): Organized a successful drive to collect over 50 pairs of new and used trainers for RESOLECIC, the UK’s leading sneaker charity, distributing shoes to homeless shelters across London., Fundraising for Morocco Earthquake Relief (2023): Collaborated with a friend to establish a fundraising campaign, raising funds to provide food packages and clothing to those affected by the earthquake.
Accomplishments
- Awarded recognition by ARPROJECTS for dedicated volunteering at a local food bank, supporting the organisation in distributing essential food supplies to individuals and families in need. Demonstrated strong teamwork, organisation, and communication skills while assisting with sorting donations, preparing food parcels, and interacting respectfully with members of the community.
Certification
Certificate of completion of techstride tech training bootcamp
Timeline
JD group
Senior staff supervisor
2024.12 - Current
Charlton Athletic Football Club
Match day hospitality staff
2022.02 - 2022.10
McDonald’s
Crew memeber
2021.07 - 2024.11
A-Levels - Sports science and sports coaching
Cleeve park school
GCSEs -
Halley academy