Hi, I’m
MUIZ HASSAN
PORTSMOUTH,UNITED KINGDOM
Summary
Enthusiastic Professional skilled in clear communication and collaboration within diverse teams under pressure. Managed multiple priorities efficiently while supporting business operations in dynamic environments. Committed to delivering results through effective organisation and teamwork.
Overview
1
Language
8
years of professional experience
Work History
Giasun Technology Nigeria Limited
Customer Service Representative
10.2023 - 04.2026
Job overview
- Managed client inquiries and support requests regarding loans via phone, email, and online platforms, ensuring timely and accurate responses.
- Guided customers through loan application processes, verifying documentation and providing clear instructions.
- Resolved client issues promptly, escalating complex cases to management when necessary to maintain service quality.
- Communicated repayment schedules and financial information clearly to enhance customer understanding.
- Maintained accurate electronic records of customer interactions, ensuring compliance with company policies.
- Collaborated with colleagues to refine service processes, enhancing client satisfaction and experience.
Abbeyzdelight Cakes
Sales Representative
07.2021 - 03.2023
Job overview
- Assisted customers in selecting cakes and pastries for birthdays, weddings, and special occasions, enhancing their overall satisfaction.
- Welcomed customers, fostering a friendly, personalised shopping experience.
- Arranged and maintained visually appealing cake displays, increasing customer engagement.
- Communicated customer orders clearly with the baker/kitchen staff.
- Monitored product availability and informed management of low stock.
- Ensured cleanliness and hygiene of the shop and display areas.
- Assisted in opening and closing procedures at the bakery.
Hoshea International School
Teacher
01.2018 - 03.2020
Job overview
- Planned and delivered engaging lessons that simplified complex concepts, fostering student interest and participation.
- Taught Mathematics to Junior Secondary School 1 (JSS 1) students, enhancing understanding of core concepts through adherence to school curriculum.
- Monitored student progress through assessments, offering constructive feedback to support individual learning growth.
- Managed classroom behaviour to create a positive and focused learning environment.
- Encouraged critical thinking and problem-solving skills through practical exercises and activities.
Education
University of PortsmouthPortsmouth
Bachelor of Science from PSYCOLOGY
01-2030
University Overview
- Animal Behaviour: Explored animal behaviour, evolutionary processes, and behavioural mechanisms, with links to understanding human behaviour.
- Applying Psychological Research Skills: Developed skills in psychological research methods, data analysis, interpretation, critical evaluation, and presentation of findings.
- Perspectives in Psychology: Studied key psychological perspectives and theories relating to human behaviour, mental health, and contemporary psychological issues.
- Professional Skills for Psychology: Developed communication, teamwork, critical thinking, research, problem-solving, and professional development skills
Ireti-Ogo International Model schoolsOgun State
Secondary School Certificate
10-2017
Skills
- Customer service
- Digital communication
- Complaints management
- Problem resolution
- Analytical problem solving
- Problem-solving
- Creative solutions
- Administrative coordination
- Team collaboration
- Leadership
- Supervision
- Interpersonal communication
- Initiative
- Self-management
- Stress management
- Patient attitude
- Problem resolution
Custom
Will be made available on request.
Languages
English
First Language
Interests
- FOOTBALL
- CRAFTING
- TRAVELLING
- READING
Timeline
Customer Service Representative
Giasun Technology Nigeria Limited
10.2023 - 04.2026
Sales Representative
Abbeyzdelight Cakes
07.2021 - 03.2023
Teacher
Hoshea International School
01.2018 - 03.2020
University of Portsmouth
Bachelor of Science from PSYCOLOGY
Ireti-Ogo International Model schools
Secondary School Certificate