Muinat Murtala-Bandaro

Providing secured financial management and solutions to a diverse client base (public and private companies).

• Handled cash processing, reconciliation and balancing operations using the company’s cash processing tools (Compass, VMS, Viper) and procedures.
• Supervised daily operations of cash handling processes following the company's standard operating procedures and compliance.
• Trained and managed staff on cash management systems to meet daily transactions expectations and customer service level agreements.
• Promptly handled customer queries, complaints and requests to ensure customer satisfaction.
• Assist department managers in daily activities to enhance performance and improve productivity.
• Provided operational reports (daily, weekly, and monthly) to required authority.
• Manage team of over 100 across 24-hour shift, met daily transactions deadline

• Handled and managed daily banking operations, including cashiering, customer service enquiries, credit management and foreign exchange transactions.
• Managed daily operations to ensure compliance with regulations and company policies.
• Handled customer enquiries efficiently and promptly to ensure excellent customer satisfaction.
• Oversaw and collaborated with branch teams for improved branch performance.
• Generated periodic reporting for auditing and decision-making processes.
• Achieved about 85% of products marketing requirements.