Muharam Toure
Milton Keynes,Buckinghamshire
Summary
A highly adaptable and reliable professional with strong organisational skills and a proven track record in payment processing and B2B sales. Demonstrates exceptional attention to detail, competent IT proficiency, and effective communication skills. Known for responsive listening and empathy in customer handling, aiming to leverage these strengths in a dynamic work environment.
Overview
7
7
years of professional experience
Work history
Debt resolution advisor
Togglit - 3rd party partner for Octopus Energy, Scottish Power, Moneyboat and Opus Energy
Banbury
01.2025 - Current
- Handled inbound and outbound calls to customers with outstanding balances, providing clear and empathetic communication tailored to each individual’s situation.
- Supported vulnerable customers through sensitive financial discussions, ensuring all conversations met FCA compliance standards.
- Set up affordable and realistic payment plans based on income and expenditure assessments, promoting long-term resolution rather than short-term fixes.
- Assisted customers in identifying eligibility for benefits, grants, and other financial support to reduce their overall debt burden.
- Maintained and updated customer records using CRM systems, ensuring accurate documentation and GDPR compliance.
Customer Service Advisor - (Maternity Cover)
Transport For London
London
07.2024 - 12.2024
- Delivered accurate information to passengers regarding routes, schedules, fares, and service updates for all TfL services (bus, tube, tram, Overground, etc.)
- Handled and resolved customer complaints, queries, and concerns in a professional and timely manner
- Live Chat/Email Support: Handled customer queries via online channels such as live chat, email, and social media platforms
- Proactively communicated service disruptions, delays, and updates to customers using digital communication channels
Customer Service Advisor
Tsys Managed Services EMEA
Milton Keynes, Buckinghamshire
06.2023 - 07.2024
- Managed and updated customer accounts, including processing balance transfers, setting up direct debits, and handling credit limit reviews and adjustments.
- Processed card payments accurately while resolving customer queries promptly and professionally.
- Built and maintained positive customer relationships through phone, email, and live chat support, delivering clear and empathetic communication.
- Ensured strict compliance with data privacy, security policies, and national regulatory requirements in all customer interactions.
NHS Remote Call Handler
The Recruitment Co
Milton Keynes, Buckinghamshire
07.2021 - 01.2023
- Supported a government COVID-19 information campaign by providing accurate, up-to-date guidance to the public.
- Utilised CRM systems to record, track, and manage customer interactions efficiently and securely.
- Handled a high-volume workload of 50+ calls per hour while maintaining professionalism, clarity, and composure under pressure.
- Demonstrated empathy and patience when assisting patients, ensuring a supportive experience and high-quality service delivery.
Café Assistant
Marks & Spencer
Milton Keynes, Buckinghamshire
10.2018 - 06.2020
- Delivered friendly, efficient service at the till while strengthening communication and customer interaction skills.
- Maintained a clean and welcoming café environment, including regular cleaning of floors, tables, and customer areas.
- Replenished stock promptly and conducted routine stock checks to ensure product availability.
- Worked closely with team members to support smooth daily operations and high service standards.
- Ensured utensils, dishes, and glassware were cleaned, sanitised, and ready for customer use.
- Supported the kitchen team with food preparation tasks such as assembling sandwiches and plating snacks.
Education
Gcse - Maths, English Literature, English Language, Biology, Chemistry, History, Geography, BTEC Sports, Business
Milton Keynes Academy
Milton KeynesA-Levels - Business, Finance
Stantonbury International School
Milton KeynesSkills
- IT proficiency
- Attention to detail
- Communication skills
- Adaptability and flexibility
- Reliability
- Organizational skills
- Payment processing
- B2B sales expertise
- Active listening
- Customer empathy
Custom
- Socialising with friends and family
- Listening to various genres of music
- Playing for a football team
Timeline
Debt resolution advisor
Togglit - 3rd party partner for Octopus Energy, Scottish Power, Moneyboat and Opus Energy
01.2025 - Current
Customer Service Advisor - (Maternity Cover)
Transport For London
07.2024 - 12.2024
Customer Service Advisor
Tsys Managed Services EMEA
06.2023 - 07.2024
NHS Remote Call Handler
The Recruitment Co
07.2021 - 01.2023
Café Assistant
Marks & Spencer
10.2018 - 06.2020
Gcse - Maths, English Literature, English Language, Biology, Chemistry, History, Geography, BTEC Sports, Business
Milton Keynes Academy
A-Levels - Business, Finance
Stantonbury International School