Muhammed Yasser Samad Mujibur Rahman
Glasgow,Lanark
Summary
Results-driven operations professional with 2+ years of experience in regulatory compliance, process optimization, and stakeholder collaboration. Proven track record in streamlining workflows, ensuring compliance with financial regulations, and delivering data-driven solutions in high-pressure environments seeking to contribute expertise in regulatory operations and risk management to a leading financial services firm.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer service consultant
Past Due Credit Solution
Clydebank, West Dunbartonshire
05.2024 - Current
- Ensured strict adherence to financial regulations, achieving 100% compliance in audits while managing sensitive customer data.
- Negotiated tailored debt repayment plans through detailed income and expenditure assessments, recovering over £80,000 quarterly and surpassing KPIs by 20%.
- Provided specialized support to vulnerable customers, aligning assistance with regulatory guidelines and financial health resources.
- Maintained 98% accuracy in CRM data management, handling over 200 customer accounts daily.
Co Founder - COO
Ullr Shoes
Chennai, India
07.2022 - 01.2024
- Optimized operational workflows to reduce production costs by 18% and enhanced compliance protocols for sustainable growth.
- Spearheaded strategic decision-making through in-depth market analysis, driving a 28% reduction in material waste.
- Secured funding via effective investor negotiations, scaling the business from micro to small-scale manufacturing.
- Collaborated with marketing teams to build a strong brand presence and expand product lines.
Business Development Associate - Operations
Safa Enterprises
Chennai, Tamil Nadu, India
02.2022 - 12.2022
- Implemented lean operational practices, increasing efficiency by 18% and reducing costs by 15%.
- Played a pivotal role in expanding product offerings from 2 to 10 ranges, supporting business growth.
- Streamlined manufacturing processes by scaling operations and introducing human-centric solutions.
Graduate Trainee
Chennai Petroleum Corporation Limited – IOCL
Chennai, Tamil Nadu, India
02.2021 - 02.2022
- Collaborated with cross-functional teams to consolidate operational data and improve plant performance.
- Conducted detailed analyses of safety compliance procedures across key units, ensuring adherence to industry standards.
- Gained hands-on experience in quality testing, maintenance, and process optimization through job rotation programs.
Education
Master of Science - Business and Management
Strathclyde Business School
Glasgow, Glasgow City 01.2023 - 01.2024
Bachelors - Chemical Engineering
Sri Venkateswara College of Engineering
Chennai, India 08.2016 - 05.2020
Skills
- Regulatory compliance and risk oversight
- Operational Process Optimization
- Data Analysis & Reporting (Excel, Power BI, Tableau)
- Stakeholder Communication & Collaboration
- Client Onboarding & Documentation
- Project Management & Execution
- Customer Relationship Management (CRM)
- Customer service orientation
- Positive attitude
- Project oversight
Certification
- Digital Marketing | Google
- Foundation of Project Management | Coursera
Languages
English
Fluent
Hindi
Intermediate
Tamil
Upper intermediate
References
References available upon request.
Timeline
Customer service consultant
Past Due Credit Solution
05.2024 - Current
Master of Science - Business and Management
Strathclyde Business School
01.2023 - 01.2024
Co Founder - COO
Ullr Shoes
07.2022 - 01.2024
Business Development Associate - Operations
Safa Enterprises
02.2022 - 12.2022
Graduate Trainee
Chennai Petroleum Corporation Limited – IOCL
02.2021 - 02.2022
Bachelors - Chemical Engineering
Sri Venkateswara College of Engineering
08.2016 - 05.2020
- Digital Marketing | Google
- Foundation of Project Management | Coursera
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