Muhammed Tharish Mele Thanikuni
Nottingham
Summary
HR and administrative professional with strong experience in customer service, business support, and reception services. Skilled in handling client-facing roles, managing inquiries, and providing a safe and welcoming environment. Associate Member of CIPD with Level 7 qualification and a demonstrated ability to deliver efficient support while contributing to organizational goals. Currently employed as a Reception Officer at Nottingham Trent University.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Reception Officer
Nottingham Trent University
Nottingham
09.2024 - Current
- Provide professional and efficient front-of-house services to staff, students, and visitors across university campuses
- Manage customer inquiries and issues both in-person and via telephone, ensuring queries are resolved in a timely and effective manner
- Oversee building security, including key control and the locking/unlocking of facilities, working closely with the Security team to ensure safety
- Support administrative tasks using Microsoft Office and bespoke university software systems such as Facility NOW and Estates Helpdesk
- Assist with event support for university functions, including Open Days and Graduations, ensuring smooth operations
- Ensure the reception area is clean, safe, and welcoming at all times, adhering to health and safety policies
- Participate in fire alarm drills and evacuations, and monitor CCTV images in line with legislation.
HR and Finance Intern
Octavian Security
07.2024 - 08.2024
- Assisted with HR management tasks, including recruitment, onboarding, and employee relations
- Managed financial records, invoicing, and budget tracking, ensuring accuracy and compliance
- Utilized Microsoft Office 365 and HR software to streamline operations and improve reporting processes.
Night Receptionist
Colwick Hall Hotel
03.2023 - 08.2024
- Served as the first point of contact for guests during night shifts, handling inquiries, check-ins, and ensuring guest satisfaction
- Managed phone lines and emails, transferring inquiries to relevant departments efficiently
- Ensured the safety and security of the hotel premises through regular monitoring and assisting with guest concerns.
Consultancy Experience Project
Nottingham Business School, Nottingham Trent University
Nottingham
06.2023 - 08.2023
- Participated in a project facilitated by NTU as part of my academic curriculum, working collaboratively with peers to solve real-world business challenges
- Developed teamwork skills and gained valuable client interaction experience, applying theoretical knowledge in a practical setting
- Contributed to meeting project deadlines and delivering high-quality solutions to client problems, enhancing my problem-solving and communication abilities.
Purchase Manager and Supervisor
Kids Planet
01.2018 - 12.2021
- Managed procurement and stock control, ensuring cost-effective purchasing and quality maintenance
- Led a team of staff, providing training and support to ensure smooth operations and excellent customer service
- Maintained financial oversight, handling invoicing and daily financial transactions, ensuring accuracy and compliance with organizational policies.
Education
Master’s in Human Resource Management -
Nottingham Trent University
01.2022 - 01.2023
Bachelor’s in Commerce Marketing - undefined
ISBM University
01.2019 - 01.2021
Skills
- Frontline Customer Service
- Administrative Support & Coordination
- Strong Verbal & Written Communication
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Problem-Solving & Decision-Making
- Team Collaboration & Support
- Time Management & Organization
- Handling Confidential Information
- Facilities Management (Key Control, Locking/Unlocking Procedures, CCTV Monitoring)
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Memberships
Associate Member of CIPD (Level 7 Qualification)
Timeline
Reception Officer
Nottingham Trent University
09.2024 - Current
HR and Finance Intern
Octavian Security
07.2024 - 08.2024
Consultancy Experience Project
Nottingham Business School, Nottingham Trent University
06.2023 - 08.2023
Night Receptionist
Colwick Hall Hotel
03.2023 - 08.2024
Master’s in Human Resource Management -
Nottingham Trent University
01.2022 - 01.2023
Bachelor’s in Commerce Marketing - undefined
ISBM University
01.2019 - 01.2021
Purchase Manager and Supervisor
Kids Planet
01.2018 - 12.2021
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