Summary
Overview
Work History
Education
Skills
Timeline
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Muhammed Riyadh Ul Haque

Chelmsford,Essex

Summary

Result-driven and committed individual with a strong desire to pursue a career in the legal sector. Equipped with outstanding analytical abilities, and a strong dedication to providing outstanding customer service. Proficient at using modern technology, paying close attention to details, and quickly picking up ideas. Eager to use academic success in A-levels and a proactive commitment to problem-solving to contribute to a dynamic legal environment. Have outstanding communication and interpersonal skills, which help build trusting relationships with clients and coworkers. Devoted to lifelong learning and professional growth in order to stay current with best practices and developments in the business. Prepared to add a new viewpoint and a diligent work ethic to help a respectable legal organisation succeed.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work History

Customer advisor

Argos
Chelmsford, Essex
09.2023 - 01.2024
  • Provided outstanding customer service to high numbers of customers, consistently achieving first-rate satisfaction scores.
  • Exceeded Argos care targets by attaining 14 within my first four weeks by upselling and cross-selling products.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
  • Identified and effectively resolved customer issue.
  • Offered detailed advice on product and service benefits.
  • Maintained up-to-date product and service knowledge by attending regular training opportunities.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Accounting work experience

LB Group
Chelmsford, Essex
06.2023 - 06.2023
  • Experienced firsthand how an accounting firm runs.
  • Worked with various accountants specialising in different areas such as financial accounting, management accounting, tax accounting and audit.
  • Learned to manage time efficiently to ensure that clients were not left dissatisfied.
  • Achieved the Xero advisor certification which has allowed me to become proficient in Xero's core features such as bookkeeping.
  • Analysed income statements, balance sheets and cash flow statements.

Education

A-Levels -

Great Baddow High School
Chelmsford
08.2024

GCSEs -

Great Baddow High School
Chelmsford
09.2017 - 08.2022

Skills

  • Staff training and mentorship
  • Customer experience
  • Office 365 usage
  • Customer service
  • Time management
  • Organisational skills
  • Communication skills
  • Leadership roles
  • Xero proficient
  • Self-motivated
  • Team player

Timeline

Customer advisor

Argos
09.2023 - 01.2024

Accounting work experience

LB Group
06.2023 - 06.2023

GCSEs -

Great Baddow High School
09.2017 - 08.2022

A-Levels -

Great Baddow High School
Muhammed Riyadh Ul Haque