MUHAMMED RINOZ ABDUL AZEEZ
London
Summary
Dedicated and customer-focused head waiter with 3 years of experience in delivering high-quality service in 5-star restaurant and hotel. Skilled in order accuracy, multitasking, and upselling, with a strong ability to remain calm under pressure. Known for maintaining excellent guest satisfaction, working well within diverse teams, and ensuring cleanliness and efficiency in daily operations. Passionate about hospitality and committed to creating memorable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Head Waiter
Brumus
09.2024 - Current
- Company Overview: Firmale Hotels PLC London & New York
- Delivered exceptional guest service in a luxury dining environment, adhering to the hotel's high standards of hospitality.
- Efficiently managed table assignments, reservations, and special requests, maintaining seamless service during peak hours.
- Upsold food and beverage items, contributing to a 25% increase in average guest spend.
- Actively engaged with customers to address inquiries and ensure satisfaction, contributing to positive guest experiences.
- Ensured compliance with luxury hospitality standards, including menu knowledge, presentation, and personalized guest interactions.
- Adhered to health and safety regulations, upholding a clean and safe work environment.
- Collaborated with kitchen staff and management to resolve guest concerns promptly.
- Maintained a pristine dining environment by adhering to strict hygiene and safety.
- Conducted inventory checks regularly to maintain stock levels.
- Firmale Hotels PLC London & New York
Production & Operations Administrator
Alayam Media Center
07.2018 - 12.2022
- Handled complete administrative work of Alayam production Dept for 4 years.
- Experienced in procurement of parts and components related to printing and media.
- Kept careful track of production via database systems.
- Anticipated inventory needs when ordering.
- Maintained an inventory of 1000 line items to a level of minimum variance.
- Coordinated with operations management and carried out inventory analysis.
- Managed the ordering and receipt of products including submitting purchase requisitions and acquiring bids.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Served as main point of contact for outside vendors, connecting with relevant personnel or department.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
Assistant Shift Supervisor
Pizza Hut
01.2023 - 06.2024
- Actively listened to customers to fully understand requests and address concerns.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Inspected products and services to comply with quality standards.
- Achieved service time and quality targets.
- Picked up additional tasks to aid team success.
Education
Master of Business Administration - Project Management
University of Hertfordshire
01.2024
Bachelor of Arts - Public Administration & Public Policy
IGNOU
08.2021
Skills
- Food & Beverage Knowledge
- Team Collaboration
- Email Communication
- Wine Proficiency
- Silver service proficiency
- Customer Service
- Order Accuracy
- Microsoft Office Specialist (Word, Excel, Power Point)
Certification
- Prince2 Foundation
- Project Management Foundations - PMI
- Academic English for Business - University of Hertfordshire
- Integration of SDGs into National Planning - United Nations ESCAP
- Business Communications - HP Life
- Association for Project Management - Student Member
- Project Management Foundations - LinkedIn Learning
- Realizing Data Driven Governance - United Nations ESCAP
- Effective Leadership - HP Life
Languages
English
Hindi
Malayalam
Awards
- Employee of the Month, Haymarket Hotel, Recognized for outstanding customer service, teamwork, and performance exceeding service standards.
- Lavazza Barista Training Certificate, Trained on all kind of coffees and various milk frothing.
- Wine Training, Ham Yard Hotel, Covered wine types, tasting notes, food pairing, and proper serving etiquette.
Timeline
Restaurant Head Waiter
Brumus
09.2024 - Current
Assistant Shift Supervisor
Pizza Hut
01.2023 - 06.2024
Production & Operations Administrator
Alayam Media Center
07.2018 - 12.2022
Master of Business Administration - Project Management
University of Hertfordshire
Bachelor of Arts - Public Administration & Public Policy
IGNOU
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