Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
3
3
years of professional experience
Work History
Retail sales supervisor
Moss Bros
Watford, Hertfordshire
09.2023 - Current
Improved customer satisfaction by providing excellent service and promptly resolving complaints.
Trained new staff members for improved productivity and efficiency in operations.
Achieved a well-organised store floor with meticulous attention to product placement.
Fostered positive teamwork to enhance the working environment and improve employee morale.
Oversaw daily retail operations, ensuring smooth business proceedings.
Managed inventory for maintaining optimal stock levels at all times.
Delegated tasks to team members, ensuring timely completion of duties.
Retail sales assistant
Clarks
Watford, Hertfordshire
08.2022 - 09.2023
Maintained knowledge of products and features to provide recommendations to customers.
Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
Processed returned or exchanged items and provided refunds to customers.
Informed customers regarding promos and warranty services to increase sales.
Tagged products quickly and accurately with price tags and stickers.
Managed customer lines for minimum wait times and high satisfaction.
Security door supervisor
prosentry
Harrow on the Hill, Harrow
07.2021 - 09.2021
Dealt with difficult individuals or groups, maintained peace and order.
Responded quickly to incidents, prevented escalation.
Liaised effectively with police and local authorities as needed.
Participated in staff training sessions for continuous professional development.
Checked CCTV systems to ensure optimal functionality.
Provided excellent customer service, resolved disputes calmly and professionally.
Education
GCSEs -
Wembley High Technology College
North Wembley
09/2015 - 06/2020
A-Levels -
Wembley High Technology College
Wembley, Brent
09/2020 - 06/2022
Skills
Sales management
Scheduling expertise
Cash handling
Product knowledge
Stock room organisation
Promotional planning
Leadership
Affiliations
Tutoring
Charity Work
Football
Reading
Accomplishments
Selected as Head Boy and Prefect for exemplary leadership and academic performance.
Represented the student body and ensured students' opinions were voiced in school governance.
Successfully initiated and implemented the first-ever Sports Day and Culture Day, fostering school spirit, inclusivity, and cultural awareness.
Led a team of prefects, collaborated with staff, and organized school events to enhance student engagement.
References
References available upon request.
Timeline
Retail sales supervisor
Moss Bros
09.2023 - Current
Retail sales assistant
Clarks
08.2022 - 09.2023
Security door supervisor
prosentry
07.2021 - 09.2021
GCSEs -
Wembley High Technology College
09/2015 - 06/2020
A-Levels -
Wembley High Technology College
09/2020 - 06/2022
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