Accomplished professional with extensive experience in team leadership and client relations, ensuring team execution, delivery, and quality. Skilled in acting as the point of escalation for team issues, conducting career development meetings, and defining annual departmental goals. Proven track record in interviewing and hiring, leading departmental meetings, and providing updates to upper management. Expertise in managing budgets for tools and licences, influencing client discussions for optimal technology adoption, and adjusting team skills to meet evolving client needs. Committed to continuous improvement through lessons learnt discussions and performance appraisals, with a focus on enhancing implementation processes and future enhancements.