Muhammed Masum
Summary
Reliable & adaptable professional with a strong work ethic with the ability to thrive in fast paced environments. Quick to learn new skills, take on responsibilities & consistently meeting targets. Known for being approachable, hardworking & effective both independently or as part of a team. Committed for continuous personal & professional growth, with focused, goal oriented mindset to ensure all tasks are completed to the highest standard.
Overview
2026
2026
years of professional experience
Work history
Fraud Investigator
TSB Bank
Birmingham
02.2023 - 05.2025
- Updated case management system with accurate data to reflect investigation progress.
- Investigated tenancy fraud allegations and prevented right-to-buy frauds.
- Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.
- Answered public and organisational telephonic queries in line with policies and procedures.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Warehouse Supervisor
The Range
Birmingham, West Midlands
06.2016 - 12.2022
- Supervised team to meet warehouse efficiency targets.
- Maintained daily Health & Safety compliance (e.g Racking, Forklift, Waste checks).
- Created & managed 3-week rolling staff rotas.
- Oversaw stock control, trailer tipping & stock location accuracy.
- Managed third-party deliveries via handheld terminals & logging discrepancies as needed.
Iceland Supervisor
The Range
Birmingham, West Midlands
- Led & motivated team to meet retail & food safety standards.
- Followed company planograms & completed changeovers by the set deadline.
- Conducted expiry date checks (daily & quarterly). Maintained clean, hygienic display areas.
- Enforced Challenge 25 alcohol policy & trained staff accordingly.
- Replenished stock & monitored inventory gaps.
- Ensured Health & Safety paperwork completed daily
Operations Manager
The Range
Birmingham, West Midlands
- Oversaw Operations, Customer Services, Cash Office & Warehouse functions.
- Managed payroll via time sheets & ensured timely submission to Head Office
- Maintained accurate staff records & personal folders.
- Conducted staff interviews & inductions.
- Handled ordering, compliance paperwork & audit preparation.
Customer Services Supervisor
The Range
Birmingham, West Midlands
- Trained & led a 16 person team to deliver excellent customer service.
- Planned rotas within budget to match peak customer traffic.
- Resolved customer complaints & ensured accurate reporting.
- Handled food rotation, stock merchandising & inventory checks.
Operations Assistant / Cash Office
The Range
Birmingham, West Midlands
- Managed company & third party email communications.
- Processed promotions, pricing updates & coordinated with departments.
- Cashed up tills & reconciled discrepancies.
- Counted safe contents & managed archiving processes.
Warehouse Assistant
The Range
Birmingham, West Midlands
- Completed daily Health & Safety checklists
- Operated Flexi forklifts for loading/unloading & racking.
- Booked in company & third party deliveries via Hand Held Terminals.
- Flagged discrepancies in deliveries for resolution.
Retail Assistant
The Range
Birmingham, West Midlands
- Replenished stock & maintained merchandising standards.
- Operated tills efficiently during busy periods.
- Updated labels & promotional signage.
- Ensured product availability by quickly restocking floor items.
Education
A-Levels - Applied Science
Joseph Chamberlain Sixth Form College
Birmingham 04.2001 -
A-Levels - Photography
Joseph Chamberlain Sixth Form College
BirminghamGCSEs - English
Jamia Islamia Birmingham
GCSEs - Maths
Jamia Islamia Birmingham
GCSEs - Science
Jamia Islamia Birmingham
GCSEs - Citizenship
Jamia Islamia Birmingham
BirminghamGCSEs - ICT
Jamia Islamia Birmingham
Skills
- Flexi Forklift licence ( Held for 5 Years)
- First Aid
- Target-driven
- Safety regulations
- Team leadership and motivation
- Eye for accuracy
- Coordination
- Compliance standards
- Staff Management
Timeline
Fraud Investigator
TSB Bank
02.2023 - 05.2025
Warehouse Supervisor
The Range
06.2016 - 12.2022
A-Levels - Applied Science
Joseph Chamberlain Sixth Form College
04.2001 -
Iceland Supervisor
The Range
Operations Manager
The Range
Customer Services Supervisor
The Range
Operations Assistant / Cash Office
The Range
Warehouse Assistant
The Range
Retail Assistant
The Range
A-Levels - Photography
Joseph Chamberlain Sixth Form College
GCSEs - English
Jamia Islamia Birmingham
GCSEs - Maths
Jamia Islamia Birmingham
GCSEs - Science
Jamia Islamia Birmingham
GCSEs - Citizenship
Jamia Islamia Birmingham
GCSEs - ICT
Jamia Islamia Birmingham
Similar Profiles
Elaine PaxtonElaine Paxton
Senior Customer Advisor at TSB BankSenior Customer Advisor at TSB Bank
Sandra Offurum-PindasSandra Offurum-Pindas
Agile Business Analyst at TSB BankAgile Business Analyst at TSB Bank
Angela SchutteAngela Schutte
Compliance Analyst / Risk Analyst at TSB BankCompliance Analyst / Risk Analyst at TSB Bank
Robetta M. PysarenkoRobetta M. Pysarenko
Fraud Investigator and Fraud Claim Processor at Navy Federal Credit UnionFraud Investigator and Fraud Claim Processor at Navy Federal Credit Union
Alexis Jaime FloresAlexis Jaime Flores
Fraud Investigator at JPMorgan ChaseFraud Investigator at JPMorgan Chase