Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

MUHAMMED KUNNATH

Barking,Esse

Summary

Professional concierge officer with expertise in delivering exceptional front-desk service and visitor management. Proven ability to enhance guest experiences through effective communication, inquiry handling, and service coordination. Proficient in record keeping, key management, and incident reporting, ensuring operational efficiency and confidentiality. Committed to maintaining safety and hospitality standards in dynamic environments while anticipating client needs and resolving issues promptly.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Concierge

Cleveland Clinic
London
06.2024 - 05.2025
  • Welcomed patients, visitors, and staff with professionalism upon arrival.
  • Managed over 50 calls daily, offering assistance and directing inquiries.
  • Facilitated check-in and check-out processes while maintaining documentation confidentiality.
  • Coordinated transportation for guests and provided local area insights as needed.
  • Ensured effective communication across departments to address guest concerns promptly.
  • Assisted with appointment scheduling and conveyed information on hospital services.
  • Adhered to policies and health regulations to maintain compliance.

Residential Concierge

Claibon Recruitment
London, City of London
02.2023 - 06.2024
  • Fostered a friendly environment for both residents and visitors.
  • Handled maintenance concerns and emergencies through direct communication methods.
  • Promptly escalated critical complaints to Building or Estate Manager for resolution.
  • Checked identities of visitors and contractors to maintain accurate logs.
  • Performed thorough site inspections to reveal security threats on premises.
  • Oversaw parcel delivery coordination for residents, keeping them informed via message cards.
  • Upheld cleanliness standards in the concierge area and front lobby.

Customer Service Assistant

Transport Investigation Limited
London, City of London
03.2020 - 01.2023
  • Delivered exceptional customer service to passengers, ensuring positive experiences.
  • Ensured connections with appropriate train services to facilitate travel.
  • Updated train delays and communicated replacement bus timings promptly.
  • Welcomed guests, registered arrivals, and maintained clear security records.
  • Answered and directed incoming calls and emails efficiently.
  • Reported incidents and escalated issues when necessary for resolution.
  • Handled visitor queries regarding in-house facilities to improve satisfaction.
  • Organised and scanned documents into digital filing systems for efficient storage.

Receptionist

Tourist Travel Bureau Ltd
12.2019 - 03.2020
  • Enhanced customer satisfaction by efficiently managing front desk enquiries.
  • Delivered exceptional service, generating positive online reviews.
  • Fostered strong guest relationships to boost loyalty and referrals.
  • Collaborated with team members to consistently provide excellent guest services.
  • Contributed to 25% increase in guest loyalty through personalised service.
  • Reviewed daily arrivals, ensuring timely fulfilment of special requests.
  • Assisted with administrative tasks to optimise office functionality.

Supervisor

London Souvenirs Ltd
London
11.2016 - 12.2019
  • Greeted customers upon entry to create a welcoming atmosphere.
  • Assisted shoppers in locating desired goods and products efficiently.
  • Maximised profitability by setting sales targets and motivating staff.
  • Prepared promotional materials and managed visual displays for products.

Education

Master's - Business administration

Coventry University
London
09.2015 - 11.2016

Bachelor's - Business Administration

Calicut University
Perinthalmanna, Kerala
06.2012 - 03.2015

Skills

  • Calm under pressure
  • Professional appearance
  • Tact and diplomacy
  • Telephone etiquette
  • Effective communication
  • Bookings and reservations
  • Microsoft Office Suite
  • Multitasking
  • Customer engagement
  • Hospitality services
  • Guest services
  • Customer service

Certification

SIA Door Supervisor

Languages

Arabic
Hindi

Affiliations

  • Gardening, Traveling

References

References available upon request.

Timeline

Concierge

Cleveland Clinic
06.2024 - 05.2025

Residential Concierge

Claibon Recruitment
02.2023 - 06.2024

Customer Service Assistant

Transport Investigation Limited
03.2020 - 01.2023

Receptionist

Tourist Travel Bureau Ltd
12.2019 - 03.2020

Supervisor

London Souvenirs Ltd
11.2016 - 12.2019

Master's - Business administration

Coventry University
09.2015 - 11.2016

Bachelor's - Business Administration

Calicut University
06.2012 - 03.2015

Similar Profiles

Create profile
MUHAMMED KUNNATH