Summary
Overview
Work History
Education
Skills
taking care of my health
Timeline
Hi, I’m

MUHAMMED KHAN

Market Researcher
London, Greater London
MUHAMMED KHAN

Summary

My name is Muhammed Khan and like to think of myself as and customer service expert. I had a very serious motorcycle accident which has left me unable to walk back in 2019 during my final year at university. It was a very devastating time for me, but i used this as an opportunity to learn new skills and to develop in telephone market researching and telephone interviewing.



Market researcher

Accomplished Market Researcher of 2 years with demonstrated contributions toward development and production of formal study presentations and research-related proposals. Recognized team player and collaborator with strong interpersonal communication, time management and customer relations capabilities.




telephone interviewer

Quick-thinking Telephone Interviewer with over 4 years of experience obtaining information from clients during phone interviews. Expert at meeting quotas by conducting phone interviews while retaining quality data collection. Detail-oriented when determining and recording information relevant to call objectives.



customer service

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
years of professional experience
7
years of post-secondary education

Work History

ipsos
London, Greater London

Market Research Manager
11.2021 - Current

Job overview

  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Conducted market research to identify new opportunities and target markets.
  • Improved website visibility through development and implementation of SEO strategies.

ipsos
London, Greater London

Market Researcher
02.2021 - Current

Job overview

  • Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
  • Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
  • Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
  • Contributed social media content to increase brand visibility and value and promote new products.
  • Developed questionnaires and facilitated focus group discussions.
  • Tracked key performance indicators to measure success of campaigns.
  • Created and distributed surveys for data collection and analysis.
  • Created and evaluated target segmentation, email and canvas elements to maximize marketing campaign coverage.
  • Recorded accurate respondents' answers during interviews for future reference.
  • Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
  • Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
  • Analyzed and consolidated data from different sources to generate campaign performance reports.

monzo
London, Greater London

Telephone Banker
01.2019 - 10.2021

Job overview

  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Evaluated viability of funding sources and destinations to proactively detect fraud.
  • Processed paperwork for new accounts and transactions with high degree of accuracy.
  • Handled over 50 incoming telephone calls, emails and chat requests.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Trained new hires on customer service policies and procedures.
  • Assisted customers with banking needs and inquiries.
  • Monitored and verified suspicious activity on customer accounts.

coople
London, Greater London

Bar Supervisor
07.2017 - 03.2019

Job overview

  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Worked with distributors to add new products to bar menu.
  • Implemented drink prep procedures, significantly reducing wasted stock.

waitrose
London, Greater London

Customer Service Assistant
11.2014 - 01.2017

Job overview

  • Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained clean and organized work environment to maintain customer safety.
  • Responded to customer calls and emails to answer questions about products and services.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Utilized problem-solving skills to address customer queries and complaints.

Education

Bales College
2J Kilburn Lane, London W10 4AA

High School Diploma
09.2010 - 07.2012

University Overview

GCSES 9 subjects from A - D. more info available on request.

LASWAP Sixth Form
Co William Ellis School, London NW5 1RL

A Levels
09.2012 - 07.2014

University Overview

I studied:

Mathematics

business

accounting

University of Bristol
Senate House, Tyndall Avenue, Bristol BS8 1TH

J.D. from Business And Management
09.2015 - 07.2019

University Overview

Skills

    Staff Management

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taking care of my health

taking care of my health

I love doing sports and hiking, anything that has do do with longevity.

Timeline

Market Research Manager
ipsos
11.2021 - Current
Market Researcher
ipsos
02.2021 - Current
Telephone Banker
monzo
01.2019 - 10.2021
Bar Supervisor
coople
07.2017 - 03.2019
University of Bristol
J.D. from Business And Management
09.2015 - 07.2019
Customer Service Assistant
waitrose
11.2014 - 01.2017
LASWAP Sixth Form
A Levels
09.2012 - 07.2014
Bales College
High School Diploma
09.2010 - 07.2012
MUHAMMED KHANMarket Researcher