Muhammed-Dami Ademola
Birmingham
Summary
I am a results-driven professional with expertise in product marketing, customer relations, and project management. I have proven ability to resolve issues efficiently, maintain compliance, and deliver high-quality service in complex, fast-paced environments. I am skilled in fostering client relationships, managing cross-functional teams, and driving operational excellence, leveraging a unique skill set to contribute effectively across various domains.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Customer Services Officer
Hamkad hospital
10.2024 - 01.2025
- Consumer-centred skills: Scheduled and confirmed appointments for over 5000 patients, responding to medical and welfare queries with empathy and professionalism.
- Problem solving: Took ownership of customer concerns from start to finish, resolving 85% of calls at first contact.
- Communication skills: Handled 30+ inbound calls daily and responded to digital enquiries across email and X within target timeframes.
- Emotional intelligence: Navigated emotionally charged conversations with calm and compassion, especially around emergency appointments and individual needs
Documents and Contracts Coordinator
Fidson Healthcare Plc
06.2021 - 08.2023
- Consumer-centred skills : Maintained a 98% document accuracy rate, reducing compliance risk and improving client retention.
- IT skills : Managed digital document workflows using contract management software and streamlined document processing with Excel and DocuSign, cutting turnaround time by 40%.
- Listening skills : Incorporated internal and client feedback into 100+ contract revisions, resulting in a 25% drop in post-signature amendments.
- Problem solving : Resolved contract discrepancies and identified and corrected recurring clause errors, preventing delays in 12 major contract sign-offs.
Product marketer
Fidson Healthcare Plc
04.2020 - 04.2021
- IT skills : Leveraged HubSpot and Google Analytics to launch 6 product campaigns, increasing lead conversion by 22%.
- Listening skills : Led 20+ customer interviews to refine messaging, directly contributing to a 15% reduction in churn.
- Customer focus : Developed feature highlight guides and email sequences that boosted product adoption by 35% in under 6 months.
- Problem solving : Identified poor engagement with onboarding emails and redesigned them, increasing open rates from 28% to 63%.
- Composure : Juggled 4 concurrent campaigns with zero missed deadlines during peak season launches.
Education
Master of Science - Project Management
Leeds Beckett University
Leeds 09.2023 - 10.2024
Bachelor of Science - Biochemistry
University of Ilorin
Ilorin, Nigeria 11.2015 - 07.2019
Skills
- Customer and client relations
- Office 365 usage (Word, Excel, PowerPoint)
- Data entry
- Record maintenance
- Content strategy
- Open and clear communicator
- Proofreading
- Documentation management
Languages
English
Native
Arabic
Fluent
French
Intermediate
Timeline
Customer Services Officer
Hamkad hospital
10.2024 - 01.2025
Master of Science - Project Management
Leeds Beckett University
09.2023 - 10.2024
Documents and Contracts Coordinator
Fidson Healthcare Plc
06.2021 - 08.2023
Product marketer
Fidson Healthcare Plc
04.2020 - 04.2021
Bachelor of Science - Biochemistry
University of Ilorin
11.2015 - 07.2019
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