Muhammad Umair Sajjad
Birmingham,West Midlands
Summary
The confident control Incidence Response Center operator, with strong foundation in problem-solving and communication skills at Mite Salisbury's. Possesses thorough understanding of monitoring CCTV and quick decision-making abilities. Working effectively under pressure, solving problems promptly and responsibly.
Experienced and skilled in identifying opportunities for business growth through improved marketing campaigns . Proactive and flexible for adaptive support across diverse campaigns, consistently achieving client objectives.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Incidence Response Center Operator
Mitie Security Services
Coventry, West Middlands
2024.10 - Current
- Monitored CCTV screens for suspicious behaviour.
- Managed incident response operations to ensure quick resolution of security breaches.
- Conducted thorough investigations into security incidents, ensuring proper documentation.
- Enhanced data security by performing regular system checks and updates.
- Coordinated with IT teams for efficient handling of cyber threats.
Security officer (Store Detective)
Total Security Services
Birmingham
2023.02 - Current
- Worked as Security officer at Tesco, Boots and Morrisons.
- Worked as Store Detective at Primark.
- Patrolled facilities to prevent crime and unruly behaviour.
- Worked in security control room to continuously monitor CCTV feeds.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
Marketing Manager
Lionzy International
Sialkot, Punjab, Pakistan
2020.11 - 2022.09
- Developed marketing strategies for effective brand positioning.
- Led team to drive customer engagement and loyalty.
- Coordinated with sales department for enhanced lead generation.
- Managed social media campaigns to increase online presence.
Car sales executive
Al Makkah Mottors
Sialkot, Punjab, Pakistan
2019.03 - 2020.10
- Increased customer engagement by delivering high-quality product demonstrations.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Boosted sales revenue through aggressive and targeted marketing strategies.
Education
ICS Intermediate in Computer Science - Computer Science
Punjab College
2014.01 - 2015.12
BS Software Engineering - Computer Science
University of Gujrat
2016.09 - 2020.10
Master of Science - Marketing
St Mary's University Twickenham
2022.09 - 2023.09
Skills
- IRC operator
- Control room operator
- CCTV operator
- Incident reports
- Crime prevention
- Security Management
- Crime prevention
- Leadership
- Customer Service
- Emergency response coordination
- Criminal law knowledge
- Decision-Making under stress
- Emergency response coordination
- Marketing
- Marketing techniques
- Proficient in MS Word, Excel, Outlook
Languages
English
urdu
Affiliations
- Workout
- Travelling
Certification
SIA Door Supervisor
CCTV
References
References available upon request.
Timeline
Incidence Response Center Operator
Mitie Security Services
2024.10 - Current
Security officer (Store Detective)
Total Security Services
2023.02 - Current
Master of Science - Marketing
St Mary's University Twickenham
2022.09 - 2023.09
Marketing Manager
Lionzy International
2020.11 - 2022.09
Car sales executive
Al Makkah Mottors
2019.03 - 2020.10
BS Software Engineering - Computer Science
University of Gujrat
2016.09 - 2020.10
ICS Intermediate in Computer Science - Computer Science
Punjab College
2014.01 - 2015.12