MUHAMMAD TARIQ BHUTTA

Acceptance of IT, open source, and security projects. Prepared weekly and monthly project status reports for executive management, highlighting important issues affecting service or project delays, and making recommendations. Worked extensively with various business units to understand their needs and the overall impact on project delivery. I participated in the vendor selection process from the RFP stage until the project was awarded. Finalize the testing cases and validation strategies for the services and solutions under transition, and give the go-ahead to move them to Commercial Operations.

Achievements as Solution Acceptance and Onboarding Engineer:

• Technical evaluation of new solutions/ products in IT, OSS and Security network and review of its Solution Design Documents HLD/LLD, contracts, SLAs etc.
• Improved the documentation of projects by using central document repository, which can be accessed by teams for their day to day operations.
• Review of ATP documents and execution of test procedures in testbed before moving it to the live Commercial Network.
• Generation of acceptance certificates as per handover process of new product or services.
• Follow up on the raised snags with relevant teams across the organization.
• Arrangement of trainings for operations teams for smooth execution of daily O & M tasks.
• Infrastructure Acceptance and aligning with BCM team to
• Involved in the different Key RFP's Vendor selection process until project was awarded such as HCM-OCI, ERP, DSDP,VMS, IAM, RA & FMS.
• Service Migrations of the projects from legacy to new platforms.
• Completed Digital Transformation Projects, such as EAI/BSCS and 5G-OCS to enable a separate revenue stream for business.

Providing Onsite support to customer Operation / Others IT and Network Planning Team during the, technical Queries, solution deigning, new project planning / deployment, new CR evaluation, impact analysis and deployment and Issue tracking and resolution related to Post Deployments and communicate effectively with the Customer on the agreed SLA.

Core Responsibilities as Solution Design Engineer:

• Requirement analyzing based upon SDD/HLA, designing & transfer requirement and solutions for the customers change requests and act as a bridge between demand management, RnD development teams and operations teams.
• Project pre-sales and bidding support, such as creating solution/service SoW, knowledge transfer & training proposal, participating in project DRTB, DRB & RAT review, etc.
• Commercially evaluate the value of requirements, features, or projects and manage costs. On the one hand, negotiates with the customer to obtain the maximum value from the customer, and on the other hand, tries to reduce the internal cost in terms of solution or resources, transfers the requirements to the HQ according to the RAT process, clarify the requirements, and reach an agreement with the HQ on the workload, try the best to balance the customer side and RnD to make it success finally.
• Face the customer directly, manage the customer's formal requirements, temporary requirements, or support requests, manage the customer relationship, and help the customer achieve success with a customer-centric approach to maximize the company's benefits.
• Present and train Huawei products to customers, demonstrate Huawei product features, sell CBS/CRM features, design end-to-end solutions for each feature, and finally complete the delivery, testing, production deployment till feature launch.
• Communicate, coordinate, and align requirements & solution with customers, third parties, or related surrounding system teams, and collaborate with third-party teams to ensure that the E2E solution is reasonable and rigorous.
• Contract management, PO management, delivery plan management, delivery progress control, risk control, and collaboration with the corporate finance department to ensure that the customer pays according to the contract and revenue is recorded.
• Urgently locate critical issues of customer concern or complaint, quickly identify issues, and propose feasible solutions to manage customer escalation risks.
• Team management, resource management, ensure tasks are handled by the right people, ensure smooth communication and cooperation within the team, and ensure the delivery plan and progress.
• Responsible for version management and Version deployment plans between internal and external stakeholders.
• Responsible for make the entire essential document with respect the solutions like FRS/FSD/HLD/LLD, Interface specification mapping, Version archiving and Customer Solution Presentations.
• Responsible to Monitor Key Performance Indicators related to Huawei systems efficiently, when required propose and implement remedial measures to improve the KPIs.
• Resource Management for providing the testing support to the customer for different Change requests, after the analyzing of TQC/CIT/FUT Testing Cases.

Core Responsibilities as Application Support Engineer:

• Level 2 and L3 Related Support to all Technical queries and issue faces by the operation team and SLO (second line support), data provisioning / browsing and online charging for Voice / VAS and Data postpaid customer for du customers.
• Effectively manage core network systems capacity in terms of licenses, system hardware and software with the purpose to avoid potential capacity breaches.
• Forthcoming impact analysis on holy festivals and take corrective actions in ease of the load to avoid capacity breach.
• Continuously review the applications operations and support strategies and ensure its adequacy to support the business and operational requirements as they change and evolve.
• Analyzing and solving integration and communication issues with 3rd parties like EAI, HPSA, LDAP, BSCS, and Core Network side.
• Take Lead in risk analysis and carrying out System upgrades and early warnings (precautions & rectification) to ensure System remains smooth and all the new requirements / promotions can be executed as per the customer Plan.
• Take lead in troubleshooting with fast and effective methodologies on different nodes (OCS-Online Charging System, UOM-Unified Order Management, OPD-Online data Portal, LP-Landing Page and duApp- user management).
• Successfully done the 3 month Handover of the VGS platform to E/// Team and met their Requirements.
• Responsible to provide remote / Onsite support to the customer operation team during the deployment of CR’s and upgrade activities. Ensuring services restoration within the SLA time.
• Responsible to make handover document which ease customer Operation team to carry out routine maintenance in efficient manner.
• Responsible for Providing the Detailed Methods and Procedure for any New Customer Requirements on UCM & OCS and support during the Deployments of the CR’s.
• Co-ordination among stake holders mainly VAS, CORE, IP and Product Development for offer management and daily operational issues.
• Maintenance & Troubleshooting Support Onsite of UCM & OCS related issues.
• FUT & NFR for UCBS During the UCBS Project with Du.
• Coordination with Support, GTAC & RnD for the issues, emergencies and network optimization.
• Successfully perform the Transition related to Handover Session with Infrastructure Team on different levels including the OS/DB/Storage.

Achievements:

• Successfully delivered Huawei RTC project and integrated UAE du postpaid voice, SMS, data, and VAS charging services into Huawei OCS system.
• The successful delivery of the shared pool project resolved Customer's major pain points, brought more business profits for the customer, and increased the customer's confidence in Huawei products.
• The du & ATOS CAPEX project was fully handled. The bearing of new services triggered the delivery of more new requirements on the OCS side. The rollout of new services not only created more profits for the company, but also highlighted the highlights of Huawei's system.
• In terms of personal achievement, awarded the "delivery hero" by the company for the key performance in RTC project delivery and awarded “hero card”.
• Due to the outstanding performance in project delivery, I am recognized by managers and colleagues. The annual appraisal results were B+ (2019-2020) and A (2020-2021).
• In terms of personal achievement have been awarded Monthly and Quarterly Stars multiple times.

Responsibilities as VAS Engineer:

Being part of VAS Team, responsible for MAJOR PRODUCTS:

HUAWEI CRBT/RRBT (Colorful Ring Back Tone / Reverse Ring Back Tone)

HUAWEI ICS (Incoming Call Screening)

HUAWEI EVC (Electronic Voucher Center)

GPRS (General Packet Radio Service) (Nokia Siemens Networks)

• Monitoring and Surveillance of all VAS Nodes
• Handling Planning Team Work Orders and Taking VAS Statistics on request of Planning Teams
• Direct Dealing with Complaints Support Teams and Different roles in Network Activities
• Taking Health Checks of All VAS Nodes and Performing PMR and Generating fault reports
• Escalation of Issues to Level-II Team, Management and Vendors
• Alongside O&M of VAS Hardware Nodes
• Have worked on Different Protocol used in Network like SOAP, INTESS, ICDCOMM, UCIP, XML and NFS
• Administration and maintenance of (Jazz Load) and generation of EVC reports for finance department
• Involvement in EVC Project and troubleshooting of EVC related complaints of Retailers and Distributors
• Testing of GPRS Inbound and Outbound Roaming with more than 50 operators
• Implementation of data of new Roaming operators as well as new IMSI levels on SGSN
• CRBT Platform administration, maintenance and resolve of all types of complaints related to CRBT
• CRBT System health Checks Report and Subscription/Un-subscription of CRBT.

Responsibilities as CS Engineer:

• Basic Operations and Maintenance of HUAWEI R4 (MSOFTX3000&UMG8900).
• Handling Level1/Level 2 Core Issues.
• Smooth execution of all the Work Orders in North Region.
• Integration of new BSC’s with SGSN, database definition, involvement of BSC’s migration project from one SGSN to other, implementation of EDGE project and coordination with optimization team to get better throughput in EDGE coverage.
• Hands on experience of taking GB, Gn and Gr Internal traces and SGSN management troubleshooting.
• Testing of GPRS Inbound and Outbound Roaming with more than 50 operators.
• Implementation of data of new Roaming operators as well as new IMSI levels on SGSN.
• To generate the GPRS stats Report and KPI report in terms of Stats to monitor the performance of SGSN on daily basis.

Duties & Responsibilities:

Responsible for giving Technical Support to the field Engineers as well as Technicians on the issues related to MW’S, BTS Cabinets and Rectifiers.

O&M Engineer:

• Maintenance of all the sites which are under EPTSC in Jhelum
• Responsible for the Preventive and Corrective maintenance of 140 BTS’s, 11 BSC’s
• Preventive maintenance covers the maintenance of every equipment regarding GSM BTSs such as BTS Cabinets, Microwaves (ODU and IDU), Rectifiers, Earthing of every Electrical Equipment & Patching of DDF Panel for alarms generation etc within the GSM Power standards
• Corrective maintenance refers to the effective response in case of receiving any alarm report from the OMC-R
• Worked on different type of Rectifiers such as Eltek, Delta, Ascom & Saft Power System
• Installation & Trouble Shooting of Saft Power Rectifier and AVR on Mobilink Sites
• Operation of different Generators used by Mobilink
• Troubleshooting the Power faults in ATS panel like magnetic Contactor, Phase Failures Relay etc.