MUHAMMAD TALHA KHAN
stoke on trent,united kingdom
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
CSR
One call Bpo
rawalpindi, pakistan
2020.06 - 2023.12
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Support worker
DHL
Stafford, united kingdom
2023.07 - 2023.09
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Data entry intern
virtelligience
rawalpindi, pakistan
2022.08 - 2023.05
- Generated weekly and monthly reports for managers.
- Supported executive leadership and office staff by managing operational workflow.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Examined data to detect errors and discrepancies.
Education
BSCS - COMPUTER
Arid Agriculter university Rawalpindi
pakistan 2018.09 - 2022.06
Skills
- microsoft word
- html/c
- video editer
- data operator
Languages
English
Fluent
Timeline
Support worker
DHL
2023.07 - 2023.09
Data entry intern
virtelligience
2022.08 - 2023.05
CSR
One call Bpo
2020.06 - 2023.12
BSCS - COMPUTER
Arid Agriculter university Rawalpindi
2018.09 - 2022.06