Muhammad Taha Bin Javed
Birmingham
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
GBA Services Pvt Ltd
06.2019 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations..
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Leading the New Business Operations team for one of the Largest Bancassurance Business producing Banks, resulting in 99%+ New Business submitted into the Policies.
- Identified issues, analyzed information, and provide solutions to problems.
- Oversaw daily operations to ensure high levels of productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties i.e., Insurance Company & Banks.
- Underwrites the insurance policy as per SECP guidelines and Re-insurers guideline.
- Reconcile relevant accounts of assigned banks.
- Analyze risks and approve or reject customer proposals.
- Prepares company’s income, budget & financial statements
Warehouse Operative
News Logistics
02.2018 - 04.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Sales Assistant
Bin Hashim Supermarket
08.2017 - 01.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Pizza Maker
Splitza Pizza
04.2017 - 07.2017
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
Education
MSC Financial Technology
09.2024
Association Of Chartered Certified Accountants
12.2022
Skills
- Recruiting and Interviewing
- Employee Performance Evaluations
- Employee Scheduling
- Product and Service Knowledge
- Financial Management
- Orientation and Training
- Business Planning
- Strategic Planning
- Project Management
- Staff Development
- Cost Control
- Staff Supervision
- Operations Management
- Task Delegation
Certification
- Masters Microsoft Power BI (Alison CPD Certified)
- Essential Management Skills (International Business Management Institute Berlin-Germany)
Languages
Urdu
Native language
English
Proficient
C2
Interest
Swimming, Gym, Cricket, Reading, Travelling
Timeline
Assistant Manager - GBA Services Pvt Ltd
06.2019 - 09.2023
Warehouse Operative - News Logistics
02.2018 - 04.2019
Sales Assistant - Bin Hashim Supermarket
08.2017 - 01.2018
Pizza Maker - Splitza Pizza
04.2017 - 07.2017
University Of Gloucestershire - , MSC Financial Technology
ACCA - , Association Of Chartered Certified Accountants
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