MUHAMMAD SULMAN SAEED
London,England
Summary
Proficient in order processing, delivery timeframe estimation, and e-commerce operations, with a strong foundation in GDPR compliance and tactful negotiation. Demonstrates effective verbal articulation, time-management prowess, and social media engagement competency to drive operational efficiency and customer satisfaction. Committed to leveraging expertise to optimise processes and support business growth.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
Work history
merchandiser officer
KLASH PRIVAT LIMTED
Faisalabad , PAKISTAN
08.2022 - 01.2025
- Implemented promotional strategies, resulting in heightened brand awareness.
- Developed custom merchandising plans with team collaboration.
- Delivered exceptional customer service to enhance the shopping experience.
- Collaborated with suppliers, ensured timely delivery of products.
- Handled returns and complaints efficiently, upheld customer satisfaction levels.
- Developed visual merchandising strategies to enhance product presentation and attract customer attention.
- Managed visual merchandising efforts, enhanced overall store appeal.
Education
Master of Business Administration - INTERNATIONAL MARKETING
Anglia Ruskin University
London 01.2025 -
Bachelor of Business Administration - Marketing
University of Agriculture, Faisalabad
PAKISTAN 09.2018 - 06.2022
Skills
- Supply chain understanding
- Retail industry familiarity
- Efficient time management
- Brand understanding
- Decision-Making prowess
- Forecasting accuracy
- Visual creativity
- Project management tools mastery
- Customer focus
- Brand development strategies
- Retail software proficiency
Affiliations
- Booking Reading
Timeline
Master of Business Administration - INTERNATIONAL MARKETING
Anglia Ruskin University
01.2025 -
merchandiser officer
KLASH PRIVAT LIMTED
08.2022 - 01.2025
Bachelor of Business Administration - Marketing
University of Agriculture, Faisalabad
09.2018 - 06.2022
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