Muhammad Sufiyan Raja
London,Ealing
Summary
Dynamic and results-driven professional with a strong foundation in customer service and client relationship management. Demonstrates exceptional skills in effective communication, creative thinking, and multitasking efficiency. Proven ability to handle complaints adeptly while maintaining a positive attitude and adaptability in fast-paced environments. Expertise in risk management, teamwork, and successful up-selling strategies. Proficient in POS systems with a track record of initiative taking to enhance operational efficiency. Committed to leveraging interpersonal communication skills to foster client satisfaction and drive business success. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Russell & Bromley
London
10.2024 - Current
- Built strong relationships with regular customers for repeat business.
- Managed stock levels, conducted regular inventory checks, and ensured the store was well-organised and visually appealing.
- Achieved and exceeded sales targets consistently through effective up-selling and cross-selling techniques.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated with team members to achieve store goals and maintain a high standard of customer satisfaction.
Sales Assistant
Clark's
London
06.2024 - 09.2024
- Guided customers in choosing suitable children's footwear for back-to-school season
- Achieved sales targets by effectively promoting seasonal products and special offers
- Provided personalised fitting services to ensure comfort and proper shoe sizing for children
- Monitored stock levels and presented an organised retail space
- Ensured transaction accuracy and security with cash, card, and digital payments
- Collaborated with team members to handle high customer volumes and maintain smooth store operations
- Resolved customer inquiries efficiently and professionally
Marketing and Business Operations Intern
Trendz Online
Reading
10.2023 - 04.2024
- Developed and executed marketing campaigns to enhance brand awareness and customer engagement
- Performed market research and competitor analysis to identify business growth opportunities
- Boosted online presence through strategic content creation for social media and blogs
- Analysed marketing data and metrics to evaluate campaign performance and provide actionable insights
- Collaborated with cross-functional teams to streamline business operations and improve efficiency
- Assisted in managing customer relationships and addressing inquiries to ensure a high level of customer satisfaction
- Participated in the planning and coordination of promotional events and product launches
- Led marketing and business tasks driving company growth and success
Sales Assistant
Clark's
London
11.2022 - 09.2023
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
President of Dramatic Society
Iqra University
Islamabad
03.2021 - 07.2022
- Coordinated society's theatrical productions and performing arts activities
- Oversaw entire production process from script selection to final show
- Planned and executed national tours, coordinating logistics to achieve seamless performances across various venues
- Developed approaches to motivate team members and encourage creative collaboration
- Managed budgets, delivered fundraising initiatives, and secured sponsorship to enable society operations
- Increased audience engagement by managing impact marketing and public relations initiatives for events
- Cultivated partnerships with other cultural organisations and institutions to enhance the society's reach and impact
Education
BA (Hons) - International Business
University of Hertfordshire
Hatfield 09.2022 -
Bachelor of Business Administration - Human Resource
Iqra University
Islamabad 09.2017 - 12.2019
Skills
- Customer Service
- Positive attitude
- Time-management
- Effective communication
- Creative thinking
- Multitasking efficiency
- Complaint handling
- Adaptability
- Risk management
- Team work
- Client Relationship Management
- Interpersonal communication
- POS Systems
- Successful up-selling
- Initiative taking
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Affiliations
- Travelling
- Music
- Reading
- Poetry
- Philosophy
- Writing
- Exploring
- Arts
- Acting
Languages
Urdu
Native
English
Fluent
Hindi
Fluent
Punjabi
Native
References
References available upon request.
Timeline
Sales Assistant
Russell & Bromley
10.2024 - Current
Sales Assistant
Clark's
06.2024 - 09.2024
Marketing and Business Operations Intern
Trendz Online
10.2023 - 04.2024
Sales Assistant
Clark's
11.2022 - 09.2023
BA (Hons) - International Business
University of Hertfordshire
09.2022 -
President of Dramatic Society
Iqra University
03.2021 - 07.2022
Bachelor of Business Administration - Human Resource
Iqra University
09.2017 - 12.2019
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