Summary
Overview
Work History
Education
Certification
Timeline
Generic

Muhammad Sohail Khan

Amsterdam,Netherlands

Summary

Offering strong background in hospitality management and customer service. Knowledgeable about team leadership, problem-solving, and operational efficiency. Ready to use and develop communication, organisational, and leadership skills in Restaurant manager role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

24
24
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Hotel deputy general manager

Premier Inn Hotel
London
10.2019 - Current
  • Ensured regulatory compliance, avoiding potential legal issues.
  • Collaborated with General Manager for budget preparation and control.
  • Managed reservations system, ensuring smooth guest check-ins and check-outs.
  • Implemented training programmes to enhance staff skills and productivity.
  • Maintained high standards of service, enhancing customer loyalty.
  • Ensured seamless operations by managing daily hotel functions.
  • Oversaw inventory management, reducing wastage and costs.
  • Conducted regular audits for maintaining quality control standards.
  • Coordinated staff scheduling to ensure optimal coverage.
  • Developed marketing strategies for increased hotel visibility.
  • Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
  • Managed hotel budgets through careful planning and business strategy.
  • Delivered stringent health and safety compliance across hotel departments.
  • Sourced cost-effective solutions for required maintenance works.

Cinema manager

Vue Cinemas
London
11.2018 - 10.2019
  • Improved customer service by training staff in effective communication.
  • Maintained high standards of cleanliness throughout cinema complex with regular inspections.
  • Tracked box office receipts, anticipating trends in film popularity.
  • Implemented promotional strategies, drawing in larger audiences on traditionally quieter days.
  • Participated in recruitment process, hiring experienced and friendly staff members.
  • Monitored equipment functionality, preventing technical issues during screenings.
  • Ensured compliance with health and safety regulations by conducting regular checks.
  • Handled cash transactions, ensuring accuracy and accountability.
  • Controlled inventory for efficient use of resources.
  • Scheduled film showings, maximising audience attendance.
  • Managed daily operations to ensure smooth running of cinema.
  • Managed finances and administrative requirements to keep centre operating according to targets.
  • Oversaw centre inventory and placed new orders to keep levels within targets.

Assistant manager

Welcome Break
London
10.2016 - 11.2018
  • Managed daily operations to ensure smooth running of the shop floor.
  • Assisted in recruitment process to build an effective workforce.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Minimised inventory loss for improved profit margins.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Provided support to manager during audits, ensuring accurate reports.
  • Increased staff productivity by providing comprehensive training programmes.
  • Monitored sales performance regularly adjusting strategies as required.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Organised financial and operational data to help with yearly budgeting and planning.

Customer relations advisor

Lycatel
City of London
02.2015 - 07.2016
  • Conducted follow-up calls to ensure total customer satisfaction post-service.
  • Liaised between customers and management for seamless communication channels.
  • Communicated new product updates effectively, leading to increased sales conversions.
  • Managed high-volume phone lines for efficient communication with clients.
  • Attained high levels of customer satisfaction through meticulous attention to detail.
  • Identified potential improvements in service delivery, resulting in increased efficiency.
  • Prioritised tasks efficiently under pressure, delivering on-time results always.
  • Updated customers on special offers and promotions for increased revenue.

Cleaning manager

Excellent & Multi Services
Amsterdam /den haag / Rottrerdam
04.2014 - 11.2015
  • Scheduled periodic maintenance checks for cleaning equipment, avoiding unexpected breakdowns.
  • Enhanced customer experience by maintaining a tidy atmosphere at all times.
  • Maintained a clean, safe environment by supervising daily cleaning tasks.
  • Collaborated with management in recruitment and training of new staff members.
  • Prepared reports regarding cleaning operations, keeping management informed about issues or concerns.
  • Developed rotas considering cleaner's preferences and company needs.
  • Resolved customer complaints promptly with active listening and problem-solving skills.
  • Provided training on sanitation practices to new cleaners.
  • Delegated tasks among team members for efficient workflow.
  • Conducted regular inspections to ensure adherence to health and safety regulations.

Restaurant owner

Natraj Restautant
Amsterdam
05.2011 - 03.2014
  • Scheduled staff shifts ensuring optimal coverage during peak hours.
  • Negotiated with vendors for cost-effective procurement of supplies.
  • Implemented health and safety regulations, ensuring a secure environment.
  • Redesigned dining area layout to maximise seating capacity without compromising comfort or accessibility features.
  • Maintained high hygiene standards, contributing to excellent health inspection results.
  • Managed daily operations to maintain smooth service flow.
  • Optimised inventory control procedures reducing wastage and increasing profitability.
  • Conducted regular staff meetings to improve communication and team cohesion.
  • Handled customer complaints, resulting in improved guest relations.
  • Streamlined food preparation processes for faster service delivery.
  • Developed unique menu items for enhanced customer satisfaction.
  • Improved restaurant efficiency by implementing new management systems.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.

Restaurant manager

Burger King
Amsterdam
12.2000 - 04.2011
  • Conducted regular inspections for adherence to food hygiene norms and standards.
  • Implemented new menus, improved dining experience.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Planned menu changes seasonally for fresh dining options throughout the year.
  • Streamlined staff rotas to optimise efficiency.
  • Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Trained new team members, enhanced service quality.
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Innovated promotional strategies, raised brand awareness in local community.
  • Managed daily operations for smooth restaurant functioning.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Planned staff rotas to meet customer demand whilst remaining under budget.

Education

MBO - Accountancy

Europa College
Amsterdam/ Netherlands
09.2001 - 06.2004

Certification

BMT (Basic-Management Training) Certificate (2003),

Go around with difficult customers' Certificate (2005),

POM practical Operational Management (2006),

Supervisory Training Program (2007),

BHV first Aid Course 2005/2006/2007




Timeline

Hotel deputy general manager

Premier Inn Hotel
10.2019 - Current

Cinema manager

Vue Cinemas
11.2018 - 10.2019

Assistant manager

Welcome Break
10.2016 - 11.2018

Customer relations advisor

Lycatel
02.2015 - 07.2016

Cleaning manager

Excellent & Multi Services
04.2014 - 11.2015

Restaurant owner

Natraj Restautant
05.2011 - 03.2014

MBO - Accountancy

Europa College
09.2001 - 06.2004

Restaurant manager

Burger King
12.2000 - 04.2011

Similar Profiles

CREATE PROFILE
Muhammad Sohail Khan