MUHAMMAD SHAROWER UDDIN
Ilford,LND
Summary
Dynamic professional with expertise in resource management and a target-driven approach, excelling in relationship building and employee engagement. Demonstrates resilience and empathy, ensuring excellent customer service through effective interpersonal communication. Skilled in KPI setting and tracking, performance evaluation, and Six Sigma methodologies, aiming to drive organisational success through strategic initiatives.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Duty Manager
Tesco
London, UK
2024.02 - 2024.12
- Oversaw daily operations and led team of over 12 staff
- Managed adherence to health and safety standards in Duty Manager role
- Implemented inventory management strategies, reducing stock loss by 10%.
- Enhanced customer satisfaction by 20% through consistent maintenance of tidy shopping area
- Ensured front-end operations compliance with all regulations, contributing to internal audit success rate of 98%.
- Kept abreast of store campaigns, sales, and new product offerings, effectively up-selling and increasing average transaction value by 15%.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
Customer Experience Manager
Ready2Holiday
London, UK
2020.02 - 2024.01
- Managed team efforts to elevate customer satisfaction and commitment
- Implemented customer feedback system, increasing positive reviews by 20%
- Trained team on latest customer service best practices, reducing escalations by 25%
- Predicted and interpreted consumer trends to improve product offerings.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
- Strengthened relationships with key clients, ensuring repeat business and referrals.
People and Culture Business Partner
Hamaguri Ltd
London, UK
2016.10 - 2020.01
- Developed diversity and inclusion initiatives to enhance workplace inclusivity
- Led investigations into employee relations issues to maintain harmonious workplace
- Led organizational change initiatives to improve workplace culture and efficiency.
- Implemented training initiatives boosting performance by 10% and increasing employee engagement
- Formulated strategic plans to drive business growth.
Education
Master of Business Administration - Business Administration
Manchester Metropolitan University
Manchester 2019.03 - 2023.03
Bachelor of Arts - Business Management
Glyndwr University
Wrexham,UK 2011.09 - 2014.10
Skills
- Resilient
- Resource Management
- Empathy and Understanding
- Target-Driven Approach
- Excellent Customer Service
- Relationship Building
- Employee Engagement
- KPI setting and tracking
- Performance evaluation
- Six Sigma Methodologies
- Continuous Improvement
- Effective Communication
Timeline
Duty Manager
Tesco
2024.02 - 2024.12
Customer Experience Manager
Ready2Holiday
2020.02 - 2024.01
Master of Business Administration - Business Administration
Manchester Metropolitan University
2019.03 - 2023.03
People and Culture Business Partner
Hamaguri Ltd
2016.10 - 2020.01
Bachelor of Arts - Business Management
Glyndwr University
2011.09 - 2014.10
Affiliations
- Charity work, Reading books,journals and articles.
Accomplishments
- Member of HBR Advisory Council.
- Served as a Juror at HM Crown Court.