MUHAMMAD SHAROWER UDDIN
ILFORD,LONDON
Summary
Experienced professional focusing on recruitment and talent acquisition. Consistently identify and attract top talent across various industries by leveraging strong interpersonal skills and keen understanding of market trends. Skilled in building lasting relationships and delivering tailored recruitment solutions to meet organisational needs.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Duty Manager
Tesco
London, UK
10.2012 - 12.2024
- Implemented inventory management strategies, reducing stock loss by 10%.
- Recruited and onboarded new staff to meet performance standards.
- Enhanced customer satisfaction by 20% through consistent maintenance of tidy shopping area
- Ensured front-end operations compliance with all regulations, contributing to internal audit success rate of 98%.
- Kept abreast of store campaigns, sales, and new product offerings, effectively up-selling and increasing average transaction value by 15%.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Liaised with suppliers regularly, maintaining strong business relationships.
Customer Experience Manager(PT)
Ready2Holiday
London, UK
03.2021 - 01.2024
- Managed team efforts to elevate customer satisfaction and commitment
- Implemented customer feedback system, increasing positive reviews by 20%
- Trained team on latest customer service best practices, reducing escalations by 25%
- Predicted and interpreted consumer trends to improve product offerings.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
Education
Master of Business Administration - Business Administration
Manchester Metropolitan University
03.2019 - 03.2023
Bachelor of Arts - Business Management
Glyndwr University
09.2011 - 10.2014
Skills
- Resilient
- Adaptable to industry changes
- Decision-Making aptitude
- Relationship management
- Excellent Verbal Communication Skills
- Flexible Approach
- Conscientious
- Ability To Remain Calm
- Excellent Customer Service Skills
- Solid Analytical Skills
- Collaboration
- Liaising
Timeline
Customer Experience Manager(PT)
Ready2Holiday
03.2021 - 01.2024
Master of Business Administration - Business Administration
Manchester Metropolitan University
03.2019 - 03.2023
Duty Manager
Tesco
10.2012 - 12.2024
Bachelor of Arts - Business Management
Glyndwr University
09.2011 - 10.2014
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