Muhammad Shahbaz Talib
Lahore ,Pakistan
Summary
Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution, and time management. Ready to use and develop communication, organisational, and decision-making skills in any desired role.
Overview
10
10
years of professional experience
Work history
Shift Manager
Coffee Planet
Lahore
11.2024 - 05.2025
- Streamlined operations by implementing efficient work procedures.
- Optimised shift schedules to improve operational efficiency.
- Resolved customer complaints promptly to maintain high service standards.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Improved team morale through effective communication and feedback practices.
Assistant Manager
Mocca
Lahore
06.2021 - 09.2024
- Delegated tasks to team members efficiently improving overall productivity.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Minimised inventory loss for improved profit margins.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Provided excellent customer service leading to repeat business and customer loyalty.
Shift In Charge
Baskin Robbins
Lahore
05.2015 - 05.2017
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
Pharma - D - Medical
Allama Iqbal Medical College
Lahore 09.2026
FSC - Pre-Medical
Government College
Lahore 09.2020
Matriculation - Medical
Ali Public High School
Lahore 09.2015
Skills
- Team Leadership
- Order Processing
- Equipment Operation
- Specialty Coffee Preparation / Barista
- Inventory Control
- POS & Cash Handling System
- Shift Reporting & Handover Procedures
- Customer Service Excellence
Timeline
Shift Manager
Coffee Planet
11.2024 - 05.2025
Assistant Manager
Mocca
06.2021 - 09.2024
Shift In Charge
Baskin Robbins
05.2015 - 05.2017
Pharma - D - Medical
Allama Iqbal Medical College
FSC - Pre-Medical
Government College
Matriculation - Medical
Ali Public High School
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