MUHAMMAD SALMAN AAMIR
London,HARR
Summary
Highly skilled professional with extensive experience in customer service excellence and retail operations handling. Demonstrates strong communication proficiency, financial management, and business acumen. Adept at store opening and closing management, staff supervision, and team building skills. Proficient in virtual meeting platforms and social media marketing. Self-motivated with a proven track record of enhancing operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Floor manager
Shopping Club
Sahiwal, Fateh Sher Colony
06.2024 - 12.2024
- Handled cash transactions efficiently reducing wait times at checkouts.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
- Motivated and led team members to consistently exceed store sales targets.
- Addressed customer queries, improving overall satisfaction.
- Streamlined customer service to enhance shopping experience.
- Managed daily store operations to increase efficiency.
Fundraiser
Little Hands
Sahiwal, Farid Town
06.2023 - 06.2024
- Inspired new supporters to raise money, while maintaining relationships with current supporters.
- Prepared strategic and communications plans for fundraising activities.
- Identified and maximised opportunities for income growth.
- Utilised social media and online platforms to promote initiatives and reach new donors.
- Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.
Supermarket cashier
Shopping club
Sahiwal, Fateh Sher Colony
01.2022 - 06.2024
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Used barcode scanner proficiently, speeding up transaction times.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Resolved customer complaints and answered queries about store products.
- Handled customer complaints professionally, maintaining positive store reputation.
- Recommended products and services to customers based on requirements.
- Followed all supermarket procedures regarding purchase returns or exchanges.
- Helped meet business needs by working extra shifts.
- Worked evening shifts during busy periods-managed high volume transactions effectively.
- Provided change accurately to prevent financial discrepancies.
- Recorded sales accurately into company's system for proper record keeping.
Education
Bachelor of Science - Computer science
City University of London
London 01.2025 -
A-Levels - Computer science, Business Studies, Maths, Travel And Tourism
Bloomfield Hall Sahiwal
Sahiwal 09.2022 - 05.2024
Skills
- Customer service skills
- Customer service excellence
- Communication proficiency
- Store opening and closing management
- Retail operations handling
- Financial management
- Virtual meeting platforms
- Social media marketing
- Staff supervision
- Self motivated
- Team building skills
- Business acumen
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Affiliations
- Sports
- Gym
Accomplishments
I Got the Highest Achiever Award in O levels in my School, Got 10 A/A*
Languages
English
Fluent
Hindi
Fluent
Urdu
Native
Punjabi
Native
Timeline
Bachelor of Science - Computer science
City University of London
01.2025 -
Floor manager
Shopping Club
06.2024 - 12.2024
Fundraiser
Little Hands
06.2023 - 06.2024
A-Levels - Computer science, Business Studies, Maths, Travel And Tourism
Bloomfield Hall Sahiwal
09.2022 - 05.2024
Supermarket cashier
Shopping club
01.2022 - 06.2024
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