Summary
Overview
Work history
Education
Skills
References
Timeline
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Muhammad Saad Chughtai

Stockton-On-Tees,North Yorkshire

Summary

Motivated and technically skilled IT professional with hands-on experience in first-line desktop support, system troubleshooting, and user assistance. Strong knowledge of Microsoft technologies, networking, and remote support tools. Excellent communicator with a drive to provide fast, effective, and user-friendly solutions. Seeking to bring my energy, learning mindset, and problem-solving abilities to the IT team at Vertu Motors to help deliver a world-class customer experience.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

IT Support Technician (Placement)

Teesside University
Middlesbrough
09.2024 - 01.2025
  • Provided 1st line support for students and staff across hardware, software, and network issues
  • Supported user accounts in Active Directory and Microsoft 365
  • Handled password resets, access permissions, and printer connectivity
  • Used remote support tools to troubleshoot and resolve issues quickly
  • Logged and managed service tickets through ITSM software
  • Educated users on safe practices and basic troubleshooting steps
  • Transformed company's digital security measures by reinforcing firewalls and antivirus software.

IT support engineer

HMB Solutions Pvt Ltd.
Islamabad
08.2021 - 08.2023
  • Conducted training sessions for staff on new software applications, enhancing their productivity levels.
  • Streamlined workflow efficiency with the implementation of effective tech solutions.
  • Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
  • Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
  • Managed helpdesk requests effectively reducing downtime experienced by employees.
  • Ensured data protection through regular backups, restoring files as necessary.
  • Installed and configured computer hardware components to enhance system functionality.
  • Set up user accounts and passwords ensuring secure access to networks and systems.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Installed new software for users and monitored version and patch update requirements.

Education

Master of Science - Cybersecurity

Teesside University
Middlesbrough
09.2023 - 05.2025

Skills

  • Windows 10/11 & Server Environments
  • Active Directory & Group Policy
  • Office 365 & Microsoft Outlook/Exchange
  • Networking: TCP/IP, LAN/WAN, VPN
  • Remote Support: RDP, VNC, TeamViewer
  • Printer/Scanner & Wireless Device Support
  • Antivirus, Email Filtering & Endpoint Security
  • Ticketing Systems (eg, Freshservice, Zendesk)
  • IP Telephony & SIP (basic knowledge)
  • Excellent Communication & Customer Service
  • Troubleshooting and User Training
  • VLANs, Port Security (8021x),
  • OSI Model, TCP/IP,
  • DNS, DHCP, Cisco/Palo Alto Firewalls,
  • Network Policy Server
  • Wireshark
  • NMAP
  • OpenVAS
  • Splunk
  • Azure
  • Virtualisation
  • Python
  • PHP
  • Confluence, Selenium
  • Appium
  • CI/CD pipelines
  • GIT
  • Jenkins
  • Team collaboration
  • Report writings

References

References available upon request.

Timeline

IT Support Technician (Placement)

Teesside University
09.2024 - 01.2025

Master of Science - Cybersecurity

Teesside University
09.2023 - 05.2025

IT support engineer

HMB Solutions Pvt Ltd.
08.2021 - 08.2023

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Muhammad Saad Chughtai