Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Muhammad Nouman Zafar

Muhammad Nouman Zafar

London

Summary

Dedicated IT professional with a strong foundation in IT support and management, adept at navigating ticketing systems and proficient in Microsoft Office Suite. Demonstrates exceptional communication excellence and leadership potential, with proven expertise in advanced troubleshooting and proactive problem-solving. Skilled in hardware and software troubleshooting, including remote support and computer system setup, while efficiently handling escalations. Committed to expanding the cloud computing market through adaptability and decision-making prowess, with a focus on gaining expertise in AW cloud opportunities threats. Career goals include increasing demand for data analysis and enhancing skills in virtualisation technologies.

Overview

7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Senior Cloud Support Engineer

ATSG
Islamabad
04.2021 - 08.2025
  • Provisioning VMs
  • Troubleshooting
  • Managing Azure
  • Cloud Support, Azure, Citrix
  • Streamlined communication between departments to facilitate faster problem resolution.
  • Provided training to junior engineers, leading to enhanced team performance.
  • Assisted customers remotely using various tools, ensuring prompt service delivery regardless of location constraints.
  • Developed procedures for handling technical issues, resulting in improved customer satisfaction.
  • Handled high-priority tickets for quick issue resolution and increased operational efficiency.
  • Optimised existing network systems for better performance and reliability over time.

Senior Site Engineer

Bahria Town
Islamabad
03.2019 - 04.2021
  • Streamlined site operations for enhanced project execution.
  • Collaborated closely with architects and designers, achieved design vision.
  • Conducted thorough site surveys, provided accurate data for planning purposes.
  • Organised staff training sessions for skill enhancement and professional growth.
  • Delivered projects within stipulated timeframes by efficiently managing resources.
  • Developed detailed project plans for timely completion of tasks.
  • Supervised on-site workers, maintained high work standards.
  • Improved construction efficiency by implementing innovative engineering techniques.
  • Prepared comprehensive reports with meticulous attention to detail.
  • Enhanced safety measures with regular on-site inspections.

Data Analyst

Huawei
02.2019 - 03.2020
  • Network performance management
  • Identified trends in data to help inform decision-making processes.
  • Data processing using SQL and Excel
  • Data Analysis, Network Monitoring
  • Generated comprehensive reports using Tableau to visualise complex concepts easily.
  • Developed predictive models to forecast future business trends accurately.
  • Conducted detailed competitor analysis, provided actionable insights to stakeholders.
  • Managed confidential databases, ensured secure handling of sensitive information.
  • Collected and analysed complex datasets for business strategy enhancement.

Education

Master of Science - International Buisness with Data Analytics

University of Bedfordshire
Luton
09.2023 - 09.2025

Bachelors - Electrical Engineering

FAST
Islamabad
08.2013 - 12.2018

Pre-Engineering - Science

Punjab College
Islamabad
06.2010 - 08.2012

Skills

  • Improved advanced troubleshooting
  • Adaptability
  • IT management
  • Ticketing system navigation
  • Microsoft office suite proficiency
  • Efficient escalation handling
  • Proactive troubleshooting
  • Web server maintenance
  • Coding proficiency
  • Familiarity with operating systems
  • Mobile device support
  • Virtualization technologies
  • Software installation and upgrades
  • Remote troubleshooting

Certification

  • Citrix Certification, 06/01/23
  • Citrix Certified Associate, App Delivery and Security (CCA-AppDS), 06/01/23
  • Azure DP-100: Designing and Implementing a Data Science Solution on Azure, 05/01/22

Languages

English
Fluent
Urdu
Native

Timeline

Master of Science - International Buisness with Data Analytics

University of Bedfordshire
09.2023 - 09.2025

Senior Cloud Support Engineer

ATSG
04.2021 - 08.2025

Senior Site Engineer

Bahria Town
03.2019 - 04.2021

Data Analyst

Huawei
02.2019 - 03.2020

Bachelors - Electrical Engineering

FAST
08.2013 - 12.2018

Pre-Engineering - Science

Punjab College
06.2010 - 08.2012

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Muhammad Nouman Zafar