Muhammad Ismail Khan

• Promoted organisation as public representative at business, social and community functions.
• Presented persuasive pitches to potential corporate sponsors.
• Developed relationships with donors for successful fundraising campaigns.
• Increased fundraising numbers by by leveraging effective communications and outreach strategies.
• Used persuasive techniques to gather sponsors and donors.
• collated large amounts of information in order to pitch to the right target market.

• Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
• Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
• Listened actively to offer accurate information and best solution to their needs.
• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
• Adhered strictly to policies and procedures for continued company compliance.
• Maintained a clean, orderly checkout area, contributing to a pleasant store environment.
• Organised stock shelves neatly to improve the overall appearance of the shop floor.
• Managed time efficiently during peak hours to limit customer waiting periods.
• Used accrued knowledge and information to aid customers with their queries.
• Provided expert assistance on product queries to improve customer satisfaction
• Provided exceptional levels of customer service consistently; creating loyal customers .
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Assisted team with problem solving, general tasks.
• Aided over 100 customers a day.

In my previous profession I was a runner/bartender this means I conducted front of house roles and functions throughout my working hours. This can include:

• Prepared garnish before starting service, ready for efficient drink preparation.
• Created a wide variety of drinks, including cocktails, smoothies, coffees and Mocktails.
• Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
• Greeted and seated guests to establish prompt, high quality service.
• Processed cash, credit card and voucher payments to fast track process.
• Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
• Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
• Made product recommendations to customers based on preference, food pairings and special promotions.
• Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.

• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Directed clerical tasks, including copying, faxing and file management.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.

• Maintained brand image by keeping neat personal appearance.
• Processed cash, credit card and voucher payments to fast track process.
• Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
• Greeted and seated guests to establish prompt, high quality service.
• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
• Processed cash, credit card and voucher payments using POS terminals.