Muhammad Imran Shoukat

SIA Security / Door Supervisor


Security Professional | Customer Service SpecialistManchester, UK
I bring extensive experience in providing professional security services across a range of sectors in Manchester, including retail security, static site security, event security, and customer service roles. I have worked with reputable companies such as Compact Security, United Protection UK, Taurus Security Group Through Agency, and currently with CSG Security Group, contributing to high-profile assignments and diverse operational environments.
Throughout my career, I have ensured the safety and protection of clients and the public by tailoring security solutions to the unique needs of each location. My work spans construction sites, warehouses, retail environments, and large-scale events, including:
· Matrolink, Co-op Live, Arena Retail, Starbucks, and Boomtown Festival
· Assignments with PWG, Loyal Reliance, and King Control in Lulworth, Macclesfield, and other UK regions
· Old Trafford Football Events via CSG Security Group
· Night patrols and site protection for mosques through the ISA Security Agency
Additionally, I am actively involved in switchboard reception and customer service management via SIA Lodzen Security (through agency placement), where I handle client interactions, problem resolution, and frontline operations professionally and courteously.
With over 01 Year and 2 months of diverse experience, I have developed a strong ability to adapt to varied environments, maintain a high level of vigilance, and deliver reliable, customer-focused service in both routine and high-pressure situations.

Operation Officer 05/2021 to 02/2023
NRSP Micro Finance Bank, Bahawalpur, Pakistan
Experience in the Banking Sector
Treasury Operations | Customer Service | Sales & Marketing | Data Compliance
I have developed a strong foundation in banking operations, combining skills in cash and treasury management, customer service, data handling, and sales analysis, all performed with strict adherence to compliance standards.
Treasury & Cash Management
· Monitored treasury accounts and managed cash operations using Oracle-based Cash Management Systems.
· Oversaw till activity, tracked cash in hand, and ensured accurate ledger updates in coordination with tellers.
· Ensured end-to-end cash flow tracking and reconciliation to support secure and efficient treasury operations.
Customer Service & Data Integrity
· Handled customer service inquiries, ensuring data accuracy through data uploading, cleansing, and ongoing record maintenance.
· Processed inward and outward cheque clearing, verifying and depositing customer cheques efficiently.
· Maintained high data integrity and ensured all updates followed 100% compliance with data protection and banking policies.
Loan & Credit Management
· Reviewed and verified loan and credit files for debtors, ensuring complete documentation and up-to-date records.
· Monitored customer credit history and followed data policy standards for future loan settlements and risk assessments.
Sales & Marketing Operations
· Analyzed the value of financial products and made data-driven decisions to optimize offerings.
· Contacted customers by telephone to promote new products and features, explain interest rate structures, and improve customer engagement.
· Worked closely with the sales and marketing teams to maintain updated databases and support campaign planning.
This comprehensive experience has helped me build a well-rounded understanding of banking operations, customer engagement, compliance, and financial product analysis—all of which are essential in delivering reliable, customer-focused banking services.

Receipt Officer 05/2019 to 04/2021
Beacon Impex Private Limited Faisalabad, Pakistan
Professional Experience in Industrial SectorHuman Resources | Administration | Finance & Compliance
In the industrial sector, I have delivered excellent results across Human Resources, Administration, and Finance, consistently ensuring 100% compliance and operational efficiency.
Human Resources & Training
· Successfully led recruitment, onboarding, and employee orientation processes.
· Organized training sessions and workshops to support staff development and accelerate career growth.
· Ensured all HR practices adhered strictly to regulatory standards and company policies.
Administration & Operations
· Played a key role in overseeing transportation systems, ensuring smooth logistics and timely coordination.
· Maintained discipline and a professional environment by managing client and staff relations.
· Resolved customer issues promptly and efficiently, ensuring high levels of satisfaction and trust.
Finance & Inventory Control
· Managed department budgets, monitored expenditures, and ensured cost-effective operations.
· Oversaw inventory management, including inward and outward gate passes, stock control, and warehouse operations.
· Conducted internal audits to monitor procurement, asset depreciation, and scrap management.
· Collaborated with HR and administration teams to ensure streamlined operations and strict budget control.
This multi-functional experience has given me a comprehensive understanding of industrial business processes, with a strong ability to integrate HR, admin, and finance functions for overall operational success.

• Worked diligently under pressure whilst preserving high-quality output.
• Delivered top-notch service to visitors, enhancing their experience at the venue.
• Managed conflict resolution for maintaining peace in the facility.
• Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.