Muhammad Hussain Miah

• Inspect properties to identify defects and required repair works
• Diagnose causes of issues (e.g. damp, leaks, structural movement)
• Specify appropriate repair solutions (practical and cost-effective)
• Prepare clear schedules of works and repair specifications
• Produce cost estimates, quotations, and pricing advice
• Advise on dayworks rates and schedules of rates (SOR)
• Price variations and additional works fairly
• Support tendering for small works and maintenance contracts
• Attend site meetings with clients, landlords, or managing agents
• Act as the technical point of contact for clients
• Monitor quality of works and carry out site inspections
• Snag completed works and identify defects
• Reduce callbacks, rework, and disputes
• Advise on Building Regulations and compliance issues
• Support fire safety, asbestos awareness, and CDM requirements
• Assist with payment applications and final accounts
• Help manage risk on complex or specialist repair works
• Enable the contractor to take on higher-value or higher-risk jobs

• To provide a holistic housing management service to residents on the patch designated to me, ensuring residents are aware of the best way to manage their tenancy.
• Managing casework, providing advice and make decisions in line with tenancy terms, lease conditions, and other policy and procedural guidelines. Communicating with customers through high standards of responsiveness, courtesy and professionalism.
• Valuing and respecting residents, their advocates and representatives in making choices, explaining and informing residents of policies relevant to their issues, concerns or behaviour.
• Developed partnerships with relevant agencies and services which address the needs of residents.
• Profiling tenants at risk of failing tenancies and develop support plans with clear outcomes. Acting as a lead for support plans, and complex needs conducting regular reviews to increase likelihood of sustaining their home.
• Work and build strong partnership links with other agencies to include determining risk, providing support to include mental health cases, hoarding, domestic violence, ASB, drug and alcohol misuse, disability financial inclusion. Relevant multi- agency meetings will be convened and cases raised with clear outcomes for the best interest of residents.
• Reviewing casework promptly and scrutinising own monthly casework.
• Escalating and prioritising high risks, abuse or potential safeguarding issues.

• Handling tenant casework efficiently, including complaints, tenancy disputes, and request for support.
• Maintaining accurate record for all cases, ensuring compliance with data protection laws.
• Maintain a strong focus on customer satisfaction, ensuring residents receive timely and professional assistance.
• Act as primary point of contact for tenants, addressing inquiries, complaints, and disputes promptly, communicating clearly and courteously, upholding a high standard of professionalism.
• Manage a varied caseload, including anti – social behaviour cases, tenancy breaches, and housing disputes.
• Adapt to a dynamic and rapidly changing housing environment, demonstrating flexibility and resilience.
• Staying updated on housing policies and legislations
• Proficiency in prioritising tasks and managing time effectively in a fast-paced setting.

• Acting concerning breach of tenancy, unauthorised occupants, authorising successions, assignments and referring complex cases to the Area Housing Manager.
• Investigating and managing all reported and recorded incidents of low-level antisocial behaviour in a timely manner and in accordance with service standards, legislation and the Anti-Social Behaviour Policy and Procedure.
• To advise tenants on, and process applications under the Council’s policies on transfers and mutual exchanges.
• Assisted with carrying out initial tenancy visits (ITV) to new tenants’ homes to ensure they are satisfied with the service understand the terms of their tenancy.
• Carrying out regular tenancy audits, using business intelligence to detect unlawful Subletting.
• Effectively manage the termination of tenancies, working alongside the Lettings and Voids Team so that the void turnover period is minimised.
• Carried out regular estate inspections, ensuring effective follow up so that issues are resolved within an appropriate timescale.
• Acting where the standards are not at an acceptable level
• Monitoring ground maintenance, repairs and maintenance of blocks and estates in partnership with appropriate officers/sections, including raising communal repairs.
• Notifying all residents in relation to fire inspections risks, health and safety risks and communal area risks.
• Serving notices where appropriate and follow up on enforcement within agreed timescales and reasonable notice periods.
• Dealing with day-to-day correspondence and telephone calls in line with service standards.