Muhammad Hassan Sattar
Summary
Highly motivated and ambitious Business student at the University of Sunderland, on track to achieve a First-Class Honours degree. Achieved outstanding results in key accounting and finance modules, including Advanced Management and Financial Accounting (85%), Business Finance and Risk Management (80%), Business Taxation (92%), and Audit, Assurance and Financial Risk (90%), demonstrating strong analytical, financial reporting, taxation, and risk management skills. Alongside my studies, I have gained valuable customer service experience, developing excellent communication, teamwork, and problem-solving abilities in fast-paced environments. I am seeking a Business placement to apply my academic knowledge, gain industry experience, and contribute positively to a professional organisation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Team Leader
Falcon Holdings and Residential NE Ltd
Newcastle Upon Tyne
12.2024 - Current
- Handled phone calls and responded to general business emails, addressing bookings, enquiries and complaints to enhance guest satisfaction.
- Compiled detailed reports on reception activities and performance metrics for senior management review, supporting data-driven decision-making.
- Managed daily cash transactions, ensuring accurate billing and financial records to maintain integrity of financial operations.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites, typically within 48 hours.
Customer Service Representative
Domino's Pizza
Newcastle Upon Tyne
09.2024 - 12.2024
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Orchestrated the implementation of a new CRM system, enhancing data accuracy and customer relationship management.
Director of Public Relations
Rotaract Club
Faisalabad
07.2023 - 06.2024
- Facilitated local fundraising events to enhance community engagement and support.
- Coordinated organisation and setup of indoor areas to optimise community event experiences.
- Provided compassionate care for service users through active listening and empathetic communication.
Education
Bachelor of Arts - Accounting and Finance
University of Sunderland
Sunderland01-2027
A-Levels - Economics, Math, English, Chemistry
Beaconhouse
Faisalabad01-2023
Skills
- Front office operations
- Customer service
- Guest feedback analysis
- Budget management
- Revenue tracking
- Payment processing
Certification
- Emergency First Aid at Work ( Qualsafe Level 3)
- Full UK Driving Licence
- ACT Awareness e-Learning
- Fire Safety
Hobbies and interests
- Reading about investment and personal finance
- Regular Badminton player, demonstrating discipline, teamwork, and a strong competitive spirit.
- Volunteering and community engagement
Timeline
Front Desk Team Leader
Falcon Holdings and Residential NE Ltd
12.2024 - Current
Customer Service Representative
Domino's Pizza
09.2024 - 12.2024
Director of Public Relations
Rotaract Club
07.2023 - 06.2024
Bachelor of Arts - Accounting and Finance
University of Sunderland
A-Levels - Economics, Math, English, Chemistry
Beaconhouse