Muhammad Hassan Bashir

Ministry of Defence — Technical Support

• Provided application support for users across the British Army, Royal Air Force, and Royal Navy, resolving incidents efficiently to minimise operational disruption
• Managed user accounts and access permissions across multiple platforms, ensuring the right people had access to the right systems
• Conducted regular application health checks to maintain system stability in a high-stakes environment
• Maintained full task tracking across all operational requests, acting as the primary point of contact for user communications
• Worked within ITIL frameworks covering Incident, Change, and Problem Management using BMC Remedy

DEFRA — Junior Architect

• Produced 80+ system context diagrams, updating legacy designs and improving consistency across government services
• Led the end-to-end migration of project management tooling from Trello to Monday.com, ensuring a smooth transition with no disruption to ongoing work
• Prepared technical reports and architectural artefacts for senior leadership, supporting both financial and architectural decision-making
• Managed the open-source software approval process, maintaining clear and accurate documentation throughout

NHS Account — Junior Business Analyst

• Attended daily project meetings, contributing to team alignment and progress tracking across a fast-moving healthcare programme
• Analysed large volumes of complex documentation and translated key information into clear, structured summaries on Confluence and Jira, making content accessible to the wider team
• Produced reports, summaries and supporting documents to drive understanding and inform project decisions
• Utilised Jira, Confluence and Excel to manage project information and maintain clear communication across the team

• Monitored and recorded cash inflows and outflows, maintaining accurate financial records to support day-to-day business operations
• Tracked and analysed company data to identify performance trends and inform business decisions
• Produced and delivered PowerPoint presentations to communicate financial performance to relevant stakeholders
• Liaised with suppliers to reconcile invoice payments, ensuring accuracy and resolving discrepancies on time
• Maintained clear communication with clients and internal staff to support the smooth running of business operations