Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muhammad Hassan Ali

Edinburgh,United Kingdom

Summary


Young professional with one and half year experience in a restaurant where i put communicational and customer service skills to work. I am a hardworking and reliable person that can remain calm in challenging situations. tend to be comfortable when i am serving customers and expertise in helping other achieving exceptional customer satisfaction. I am great at building customer loyalty and use of repeat business. I am currently looking for customer service apprenticeship where i can continue developing my communicational , customer service and problem solving skill.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager and Waiter

Desi Pakwan, 61 Leith walk
Edinburgh, United Kingdom
09.2023 - Current
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Manager

Pizza Pakwan
Edinburgh, United kingdom
08.2023 - 09.2023
  • Reduced checkout errors with diligent till management.
  • Prioritised tasks for effective time management.

Education

Scottish Qualifications Certificate - Business Management

Leith Academy
United Kingdom / Edinburgh
04.2021 -

Skills

  • Communication skills
  • Critical thinking
  • Dedicated team member
  • Multilingual : Urdu, Hindi, Punjabi,English
  • Employee training techniques

Certification

Personal Finance : Level 6

Esol English : National 5

Business Management : National 5 Units

Lab Science : Unit 5

Maths : National 5

Timeline

Manager and Waiter

Desi Pakwan, 61 Leith walk
09.2023 - Current

Manager

Pizza Pakwan
08.2023 - 09.2023

Scottish Qualifications Certificate - Business Management

Leith Academy
04.2021 -

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Muhammad Hassan Ali