Muhammad Hassan Ali
Edinburgh,United Kingdom
Summary
Young professional with one and half year experience in a restaurant where i put communicational and customer service skills to work. I am a hardworking and reliable person that can remain calm in challenging situations. tend to be comfortable when i am serving customers and expertise in helping other achieving exceptional customer satisfaction. I am great at building customer loyalty and use of repeat business. I am currently looking for customer service apprenticeship where i can continue developing my communicational , customer service and problem solving skill.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager and Waiter
Desi Pakwan, 61 Leith walk
Edinburgh, United Kingdom
09.2023 - Current
- Maintained professional appearance throughout shifts, reflecting positively on establishment image
- Remained calm under pressure, ensuring better performance during peak hours.
- Handled payment transactions to guarantee smooth customer checkout process.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Manager
Pizza Pakwan
Edinburgh, United kingdom
08.2023 - 09.2023
- Reduced checkout errors with diligent till management.
- Prioritised tasks for effective time management.
Education
Scottish Qualifications Certificate - Business Management
Leith Academy
United Kingdom / Edinburgh 04.2021 -
Skills
- Communication skills
- Critical thinking
- Dedicated team member
- Multilingual : Urdu, Hindi, Punjabi,English
- Employee training techniques
Certification
Personal Finance : Level 6
Esol English : National 5
Business Management : National 5 Units
Lab Science : Unit 5
Maths : National 5
Timeline
Manager and Waiter
Desi Pakwan, 61 Leith walk
09.2023 - Current
Manager
Pizza Pakwan
08.2023 - 09.2023
Scottish Qualifications Certificate - Business Management
Leith Academy
04.2021 -
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