Muhammad Hamza Zahid
Halifax,West Yorkshire
Summary
Accomplished telecommunications professional with expertise in fibre optic and copper installation, cable splicing, and telecommunications systems installation. Demonstrates strong skills in maintaining industry knowledge, collaborative leadership, and understanding of signal attenuation. Proficient in fault diagnosis, statistical data analysis, and ensuring SLA agreement compliance through effective job planning and maintenance work orders. Committed to advancing career in telecommunications by leveraging technical skills and leadership abilities to drive operational excellence.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer service executive
Imtiaz and Co Solicitors
Glasgow
01.2024 - 12.2024
- Provided exceptional customer service by engaging in-person and over the phone with customers addressing inquiries over 20 daily, and resolving concerns to ensure a positive experience.
- Leveraged interpersonal skills to build rapport with customers, anticipate their needs, and exceed expectations, resulting in positive feedback and increased customer satisfaction ratings.
- Communication: Facilitated clear and accurate communication between clients and attorneys, improving client satisfaction through attentive service.
- Document Preparation: Drafted, reviewed, and filed legal documents, maintaining a high standard of accuracy and attention to detail.
Project Coordinator
ITW-CP
Filey, North Yorkshire
01.2022 - 08.2022
- Process Improvement: Implemented statistical process control and Six Sigma methods to enhance project pipeline efficiency by 7%.
- Team Collaboration: Worked closely with a sales team to identify client needs and deliver tailored technical solutions, showcasing strong organisational and communication skills.
- Financial Oversight: Assisted in project budgeting and financial management, ensuring projects were completed within financial constraints.
Education
NVQ Level 3 - IT and Telecommunication Professional
Aim2Learn
Huddersfield, Kirklees 02.2025 - 04.2025
Master of Science - Engineering Management for Process Excellence
University of Strathclyde
Glasgow 09.2021 - 09.2022
Skills
- Maintaining industry knowledge
- Collaborative leadership
- Understanding of signal attenuation
- Fibre optic testing
- Fibre optic installation
- Cable splicing
- Fault Diagnosis
- Telecommunications systems installation
- Maintenance and repair
- Statistical data analysis
- Fault finding and diagnosis
- Job planning
- Planned maintenance work orders
- SLA agreement compliance
Certification
- Excel skills for business essential
- Foundation of project management
- Lean six sigma yellow belt
Timeline
NVQ Level 3 - IT and Telecommunication Professional
Aim2Learn
02.2025 - 04.2025
Customer service executive
Imtiaz and Co Solicitors
01.2024 - 12.2024
Project Coordinator
ITW-CP
01.2022 - 08.2022
Master of Science - Engineering Management for Process Excellence
University of Strathclyde
09.2021 - 09.2022
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