Muhammad Ghalib Rizwan
Luton,United Kingdom
Summary
Automotive professional with extensive expertise in vehicle diagnostics, automotive electrical systems, electronic fault finding, and diagnostic testing. Experienced in vehicle systems analysis, quality assurance inspections, and automotive engineering, with a strong focus on performance, reliability, and compliance. Experienced in dealership operations, technical leadership, team management, and automotive finance, combining hands-on technical expertise with strong commercial awareness. Skilled in analysing diagnostic data, resolving complex vehicle faults, and delivering high standards of quality and customer service.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work history
Part-Time Operational Manager
Elite Letting & Services
Luton, UK
2024.09 - 2026.08
- Coordinate daily facility operations, maintenance scheduling, repair requests, and resource allocation, ensuring efficient service delivery and compliance with operational standards.
- Monitor operational performance using KPIs, identify bottlenecks, and implement improvements to optimise workflow efficiency and service delivery.
- Manage vendor and client relationships, contracts, compliance requirements, and Service Level Agreements (SLAs) to maintain service standards.
Sales Manager / Automotive Diagnostics Technician
Easy Carz
Luton, UK
2022.03 - 2026.08
- Operate Autel diagnostic systems and perform comprehensive ECU scans, analysing freeze-frame data and sensor outputs to diagnose complex vehicle faults.
- Diagnose and resolve electrical and mechanical faults across diverse vehicle makes and models.
- Conduct multi-point PDI inspections, structural assessments, and road tests, ensuring vehicles meet UK road safety and quality standards before handover.
- Standardise diagnostic intake procedures and workshop workflows, improving consistency and efficiency across the team.
- Reduce diagnostic turnaround times through effective scheduling, workflow management, and customer follow-up.
- Translate complex diagnostic findings into clear technical advice for vehicle buyers and customers.
- Advise vehicle owners on maintenance requirements, supporting customer satisfaction and reducing potential warranty disputes.
- Lead forecourt operations, including inventory intake, trade-ins, vehicle preparation, client consultations, and vehicle handovers.
- Negotiate vehicle sales and consistently support monthly revenue targets through proactive sales leadership.
- Structure and submit FCA-compliant vehicle finance agreements, explaining PCP and HP finance options and applying SAF knowledge.
- Submit tailored finance proposals and support finance conversion and dealership commercial targets.
- Support aftersales customers by communicating diagnostic findings, repair requirements, and maintenance recommendations clearly.
Education
Master of Science - Automotive Engineering
University of Hertfordshire
Hatfield, United KingdomBachelor of Engineering - Mechanical Engineering
Hamdard University
PakistanSkills
- Advanced Vehicle Diagnostics & ECU Scanning
- Automotive Electrical Systems & Fault Finding
- Diagnostic Systems Analysis & Troubleshooting
- PDI Inspections & Quality Assurance
- Mechanical & Electrical Fault Diagnosis
- Dealership Operations & Sales Management
- Workshop Workflow & Process Improvement
- Automotive Finance & FCA Compliance
ADDITIONAL PROFESSIONAL INFORMATION
English
Proficient (C2)
Urdu
Native
Hindi
Native
Certification
- Specialist Automotive Finance (SAF) Test — Passed/Certified, Finance & Leasing Association UK
- Autel Diagnostic Systems — Advanced experience with ECU diagnostics, OBD-II fault analysis, live data and diagnostic scanning
- Pre-Delivery Inspection (PDI) — Multi-point vehicle inspections and quality control procedures
- Diagnostic & Technical Equipment — Autel MaxiSys scanners, OBD-II diagnostic software, multimeters, oscilloscopes, ECU diagnostic tools
- Engineering & Dealership Systems — CAD/SolidWorks, vehicle inspection systems, dealership CRM and automotive finance platforms
Additional Professional Information
- UK Work Authorisation: Full right to work in the UK; require Skilled Worker visa sponsorship for eligible roles.
- Driving Licence: Full UK Driving Licence; clean driving record.
References
References available upon request.
Timeline
Part-Time Operational Manager
Elite Letting & Services
2024.09 - 2026.08
Sales Manager / Automotive Diagnostics Technician
Easy Carz
2022.03 - 2026.08
Master of Science - Automotive Engineering
University of Hertfordshire
Bachelor of Engineering - Mechanical Engineering
Hamdard University