Microsoft Office Word, Excel, PP
Muhammad Farooq Numan
Operations Manager
Canterbury
Summary
Dynamic Operations Manager with a proven track record at ARswift Private LTD, excelling in performance monitoring and team leadership. Skilled in problem-solving and staff training, I developed strategies that significantly enhanced customer satisfaction and operational efficiency. Committed to health and safety compliance, I fostered a culture of excellence and reliability.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Security Officer
G4S Secure Solutions
Canterbury, Kent
2024.07 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Responded quickly to emergency situations to assess and deflect issues.
Operations Manager
Arswift Private LTD
Faisalabad, Punjab
2020.01 - 2022.12
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
- Implemented quality control systems to boost overall product consistency and reliability.
Education
Master of Science - International Business
Canterbury Christ Church University
Canterbury 2023.01 - 2024.05
Bachelor of Science - Software Engineering
University of Gujrat
Lahore, Pakistan 2016.10 - 2020.09
Skills
Problem-solving
Complex problems analysis
Customer service
Performance monitoring
Team leadership
Decision-making
Business planning
Staff training
Project management
Document control
Health and safety compliance
Employee relations and conflict resolution
Software
Wordpress Web Development
Addobe Illustrator
C
MySQL
Figma UI/UX designing
Certification
CTSO
Interests
Travelling to historic places around the world
Reading/Listening History
In my spare time I love to see documentaries based on historic events like world wars, and the colonial time history. I am not a big lover of reading books however, on history I have read "The second world war" by Winston Churchill.
Additional Information
Full UK Driving License
SIA Door Supervisor License - valid till 03/2026
Timeline
Health and Safety at Work
2025-09
Global Code of Ethics
2024-11
ACT Awareness
2024-09
Emergency First Aid At Work
2024-08
Security Officer
G4S Secure Solutions
2024.07 - Current
CTSO
2023-05
Master of Science - International Business
Canterbury Christ Church University
2023.01 - 2024.05
Operations Manager
Arswift Private LTD
2020.01 - 2022.12
Bachelor of Science - Software Engineering
University of Gujrat
2016.10 - 2020.09