Muhammad Fahad Sajjad
Seven Kings,Redbridge
Summary
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Friendly Customer Assistant with knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction. Improved store layout, leading to smoother operations and happier customers.
Overview
3
3
years of professional experience
Work History
Web developer
Genius Mind Zone
Faisalabad, Pakistan
02.2024 - 08.2024
- Streamlined user experience by implementing responsive web design.
- Developed dynamic and interactive websites for enhanced user engagement.
- Improved website efficiency with the use of JavaScript, HTML and CSS.
- Created visually appealing sites that met all design requirements to increase client satisfaction.
- Collaborated with UX designers to implement designs into functional code, delivering seamless user experience.
Social media manager
MIS Textiles
Faisalabad, Pakistan
03.2021 - 12.2021
- Increased brand visibility by developing and implementing strategic social media campaigns.
- Developed engaging online content for improved customer interaction.
- Boosted customer engagement with effective management of all social media platforms.
- Enhanced digital presence through the creation of compelling visual designs.
- Produced regular reports on social media performance to inform future strategies.
- Stayed up-to-date on new digital technologies and social media best practices for continuous improvement in service delivery.
Education
Master of Science - Information Technology
University of the West of Scotland, London
London 09.2024 -
Bachelor of Science - Information Technology
University of Agriculture Faisalabad
Pakistan 09.2020 - 06.2024
Skills
- HTML proficiency
- CSS expertise
- JavaScript fluency
- E-Commerce platform understanding
- WordPress proficiency
- Project management methods
- Project coordination
- Quality assurance
- Market research
- Customer service
- Complaint resolution
- Product knowledge
- Stock management
- Product displaying
- Time management
- Conflict de-escalation tactics
- Email correspondence expertise
- Negotiation aptitude
- Patience under pressure
- Driving proficiency
Timeline
Master of Science - Information Technology
University of the West of Scotland, London
09.2024 -
Web developer
Genius Mind Zone
02.2024 - 08.2024
Social media manager
MIS Textiles
03.2021 - 12.2021
Bachelor of Science - Information Technology
University of Agriculture Faisalabad
09.2020 - 06.2024
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