MUHAMMAD AZMAT ALI

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Achieved results by working with staff to meet established targets.

Pakistan Consulate Birmingham

Working as administrative member in Pakistan consulate Birmingham November 2018 to January 2021.

CRO (National Database & Registration Authority Since-2009)

· Acts with integrity, honesty and knowledge that promote the culture, values and mission of NADRA

· Maintains a calm demeanour during periods of high volume or unusual events to keep registration operating to standard and to set a positive example for the shift team

· Anticipates customer needs by constantly evaluating environment and customers for cues

· To communicate information to supervisor so that the team can respond as necessary to environment during each shift

· Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as and when needed

· Provides feedback to supervisor on individual performance during shift

· Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the supervisor

· Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance

· Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs

· Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns

· Executes NADRA Registration Centre operations during scheduled shifts

· Organizes opening and closing duties as assigned

· Follows NADRA NRC operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift

· Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team

· Maintains regular and consistent attendance and punctuality

· Provide suggestions to recognize and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the supervisor to find new, creative, and effective methods of recognition.

· Utilizes operational tools to achieve operational excellence during the shift

· Any other task assigned by the supervisor

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
• Maintained company handbook to outline policies and provide insights to company mission and values.

• Planned and implemented integrated lessons to meet national standards.
• Incorporated multiple types of teaching strategies into classroom.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.