Muhammad Azhar Hayat

Worked as Hardware Store Manager for over a year containing over 1000 different product types. Worked hard in creating a positive and productive work environment. Optimizing store operations to drive sales, keeping stock and provided exceptional customer service.

• Managed over 100 customers on daily bases regularly.
• Followed industry trends and set pricing strategies to maximise business returns.
• Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
• Formulated marketing and advertising strategies for continuous business growth.
• Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
• Analysed consumer data to predict future purchasing trends for informed decision-making.
• Oversaw visual merchandising efforts that enhanced overall store appearance.
• Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
• Facilitated smooth checkouts by maintaining efficient till operations.
• Handled cash transactions accurately, minimising financial discrepancies at the till.
• Maintained an organised stock room for easy accessibility of goods.
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Monitored inventory levels consistently to avoid stock shortages or overages.
• Negotiated contracts with suppliers for cost-effective procurement of merchandise.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Created seasonal sales plans with varying stock and promotional strategies.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Maintained detailed and current records of inventory, personnel activities and business finances.
• Assisted customers in locating products around the shop floor promptly.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Upheld health and safety regulations within the premises to ensure a safe shopping environment.

Proactive and detail-oriented Assistant Store Manager with over 2 years of experience in retail operations, team supervision, and packaging management. Skilled in overseeing efficient packaging processes for both in-store and e-commerce operations, ensuring high-quality presentation, cost control, and on-time fulfillment. Strong leadership, communication, and organizational abilities with a commitment to enhancing the customer experience through packaging excellence.

• Utilised SEO techniques, resulting in higher search engine rankings.
• Conducted market research to identify potential new products or services offerings.
• Implemented security measures to protect customer data and transactions.
• Streamlined logistics processes for more efficient order fulfilment.
• Coordinated photo shoots for product images, improving site aesthetics.
• Handled customer queries efficiently improving overall customer experience.
• Executed email marketing campaigns attracting higher traffic to website.
• Optimised product pages for increased consumer engagement and sales.
• Analysed sales data, aiding in forecasting and business decisions.
• Managed inventory effectively, ensuring optimal stock levels at all times.
• Wrote compelling product descriptions leading to increased conversions.
• Increased customer satisfaction with improved communication strategies.
• Maximised media coverage through tactical planning and communications.
• Analysed paid and organic website data to enhance Return On Investment (ROI).