Muhammad Ahmed Ilyas
Banbury,OXF
Summary
Results-driven professional with a strong track record in workplace compliance, risk management, and financial oversight. Skilled in implementing health and safety policies, conducting risk assessments, and ensuring regulatory compliance to foster safe working environments. Extensive experience in banking and financial operations including risk analysis, fraud prevention, customer service, and financial reporting. Demonstrated ability to develop and execute strategic plans that enhance workplace safety, operational efficiency, and financial stability. Possesses strong analytical, communication, and leadership skills with a dedication to continuous improvement and regulatory excellence.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Remediation Technician
Magna Exteriors
Banbury, Oxfordshire
04.2023 - Current
- Enhanced workplace safety by conducting regular audits and identifying areas for improvement.
- Maintained accurate records of all environmental permits, inspections, reports, and other related documentation as required by local and federal regulations.
- Performed risk assessments for new projects or processes to identify potential hazards before they became issues in a proactive manner.
- Streamlined internal reporting processes related to environmental performance metrics, enabling more efficient decision-making based on data-driven insights.
- Reduced environmental risks by implementing comprehensive health and safety plans for site operations.
- Monitored hazardous waste storage areas regularly for compliance with applicable regulations, preventing any violations or fines from occurring.
Premier Account Manager
Bank Alfalah Ltd
09.2021 - 02.2023
- Managing sales team, sales target, audits and implementation of policy and procedures assigned by the bank.
- Understanding of portfolio to the team and support them for enhance customer services. Availibity of staff on the floor during the day
- Maintained up-to-date knowledge of financial regulations, products, and market conditions to provide informed advice.
- Provided expert guidance on wealth management, estate planning, and tax optimization strategies.
- Managed a portfolio of premier clients, consistently delivering exceptional service and exceeding targets.
- Organized and participated in networking events to attract new clients and strengthen existing relationships.
- Enhanced client engagement through the delivery of educational workshops on financial planning and investment strategies.
- Maintained a high standard of ethics and conduct for sound banking operations and business success.
- Utilized CRM systems to efficiently manage client information and track communication history.
- Processed and advised customers on credit applications.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Priority Relationship Manager
Standard Chartered Bank Pakistan Ltd.
Sialkot, Pakistan
03.2012 - 09.2021
- Developed deposit portfolio according to assigned targets while servicing walk-in clients and fulfilling their banking needs.
- Established metrics for tracking and evaluating e-commerce performance, leading to data-driven decision-making and continuous improvement.
- Streamlined record retrieval processes, significantly reducing wait times for users.
- Engaged in continuous professional development to stay abreast of advancements in record-keeping technology.
- Oversaw the restoration and digitization of fragile and historic documents, preserving them for future generations.
- Tracked performance metrics regularly to ensure individual targets were achieved consistently throughout the year.
- Fostered long-term trust with clients by proactively addressing their needs, resolving issues promptly, and providing transparent communication.
- Coordinated with product specialists to offer tailored solutions for complex client requirements.
- Managed more than 30 incoming calls, emails and faxes per day along with walk in customers.
Customer Relationship Officer
Faysal Bank Ltd. (Formerly the Royal Bank Of Scot
03.2010 - 02.2012
- Generated necessary compliance documents for new accounts, including KYC and Pre-Screening.
- Processing client's applications including issuance of P.O. / D.D., Bank Statements, Bank Certificates, Internal Transfers, Cheque Books / Debit Cards.
- Maintained CASA TD ratio at 70% and 30%, respectively.
- Reviewed and approved payment proposals, ensuring alignment with company policies and budget constraints.
- Conducted regular reviews of cash management procedures to identify and rectify inefficiencies, ensuring compliance with regulations.
- Facilitated training sessions for staff on cash handling procedures and fraud prevention measures to maintain high security standards.
- Streamlined reconciliation processes, reducing errors and discrepancies in financial records.
Customer Services Officer
UFone GSM
10.2008 - 03.2009
- Utilized MS Office for consistent record maintenance
- Exceeded team goals by leading meetings, sharing best practices and implementing sales initiatives.
- Negotiated solutions with dissatisfied customers, turning negative experiences into positive outcomes.
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Advocated for customers within the organization, suggesting product or service improvements based on feedback.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Developed working relationships with internal and external customers while assisting with account management duties.
Education
Bachelor in Commerce - commerce
University of The Punjab
Pakistan 03.2006 - 04.2008
Skills
Self-Motivation
Work Planning and Prioritization
Issue resolution
Works Well Under Pressure
Certification
Branch Banking Course conducted by Head Office RBS.
Additional Information
Full UK driving license
Timeline
Remediation Technician
Magna Exteriors
04.2023 - Current
Premier Account Manager
Bank Alfalah Ltd
09.2021 - 02.2023
Priority Relationship Manager
Standard Chartered Bank Pakistan Ltd.
03.2012 - 09.2021
Customer Relationship Officer
Faysal Bank Ltd. (Formerly the Royal Bank Of Scot
03.2010 - 02.2012
Customer Services Officer
UFone GSM
10.2008 - 03.2009
Bachelor in Commerce - commerce
University of The Punjab
03.2006 - 04.2008
Branch Banking Course conducted by Head Office RBS.
AML Foundation Course.
Compliance Foundation Course.
Workshop on Customer Charter conducted by Banking Academy SCB.
MCSE (Microsoft certified System Engineering)
Attended one week NIBAF training session arranged by SBP.
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