Muhammad Yousaf
Manchester,United Kingdom
Summary
A highly motivated business graduate with an excellent academic grounding in finance, marketing, and operations management, seeking an entry-level challenging position within a busy organization. The developed ability for analysis, through course work and internships, includes experience in communication and teamwork for convincing results.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Guest Relation Officer (GRO)
Serena Hotel
Islamabad, Pakistan
01.2022 - 02.2023
- Welcome and greets the guests upon their arrival and departure, sees to guest comfort, keeps a record of VIP and returning guest up to date
- Maintain a positive liaison with front office, housekeeping and kitchen department
- Makes a regular country calls to ascertain if the guest is comfortable
- Supervises distribution of morning vip release
- Ensures that relevant amenities are placed in the rooms before arrival of the guests
Education
Master of Business Administration (MBA) - Marketing
Iqra University
Islamabad 09.2019 - 12.2021
MSc - Management and Marketing
Birmingham City University
Birmingham 09.2023 - 10.2024
Skills
- Communication
- Leadership
- Strategic planning
- Business development
- Collaboration
- Analytical skills
- Problem-solving
- Data analysis
- Project management
- Customer service
- Adaptability
- Financial literacy
- Market research
- Critical thinking
Languages
English
Urdu
Punjabi
References
References available upon request.
Timeline
MSc - Management and Marketing
Birmingham City University
09.2023 - 10.2024
Guest Relation Officer (GRO)
Serena Hotel
01.2022 - 02.2023
Master of Business Administration (MBA) - Marketing
Iqra University
09.2019 - 12.2021
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