Muhammad Usman
Saint Neots,Camb
Summary
Accomplished professional with expertise in operational strategy, leadership development, and health and safety regulations. Demonstrates a strong understanding of profit and loss, customer service excellence, and product knowledge. Proven ability to ensure quality assurance and build lasting customer relationships. Committed to leveraging skills to drive organisational success and foster a culture of continuous improvement.
Overview
2
2
years of professional experience
Work History
Operations manager & Pizza Chef
Forno Rosso
Saint Neots, Cambridgeshire
01.2025 - Current
- Created a collaborative work environment for positive team dynamics.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Identified bottlenecks, implemented solutions, increased productivity.
- Delivered excellent customer service by addressing customer queries promptly.
- Adhered to hygiene standards strictly, promoted a safe working environment.
- Handled high-pressure situations calmly, resulted in minimal complaints.
- Followed health and safety regulations strictly, enhanced workplace environment.
- Set up cash drawers, verifying adequate change was available for smooth running of shift.
Data processor
Viral Webbs
Islamabad, Pakistan
08.2023 - 05.2024
- Facilitated better decision making with accurate and timely reports.
- Utilised advanced Excel functions to organise large datasets.
- Collaborated with team members for successful project delivery.
Education
Bachelors - Law
Anglia Ruskin University
Cambridge, Cambridgeshire 01/2025 -
A-Levels - Business
Bahria College
Islamabad, Pakistan 05/2022 - 05/2024
GCSEs - Science
Bahria College
Islamabad, Pakistan 01/2019 - 01/2022
Skills
- Operational strategy
- Leadership development
- Health and Safety regulations
- Profit and loss understanding
- Customer Service
- Product knowledge
- Quality Assurance
- Customer relationship building
Languages
English
Advanced
Urdu
Native
Timeline
Operations manager & Pizza Chef
Forno Rosso
01.2025 - Current
Data processor
Viral Webbs
08.2023 - 05.2024
Bachelors - Law
Anglia Ruskin University
01/2025 -
A-Levels - Business
Bahria College
05/2022 - 05/2024
GCSEs - Science
Bahria College
01/2019 - 01/2022
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