Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Muhammad Umer

Cardiff,Vale of Glamorgan

Summary

I am enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well bot in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines proven track record maximizing customer satisfaction, providing exceptional service, and maintaining discipline. Dedicated to providing top notch service and increased customer loyalty. As a restaurant working with 1 year of experience in field. As a team member in premier store with more than 2 months of experience. I’m passionate about providing excellent customer service and ensuring a memorable shopping experience for every customer. Always maintained a positive and efficient work environment. Bringing calm and composed approach to maintaining safe shopping environment. Skilled in customer interaction, diffusing tense situations, and ensuring smooth operations. With background in teamwork and effective communication, I focus on creating positive experiences for both staff and customers. Adaptable and quick to assess situations, ensuring swift and appropriate action when needed.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Security guard

Total Security Services
Cardiff, Vale of Glamorgan
04.2024 - Current
  • Enforced company policies regarding security, leading to a more secure shopping environment for customers and staff alike.
  • Coordinated evacuation procedures during fire drills or real emergencies, ensuring quick and safe exit for all present.
  • Patrolled grounds after hours on foot to maintain visible presence and detect violations
  • Checked doors, windows and gates for signs of unauthorised entry
  • Maintained detailed logs of all security activities, incidents, and visitor information for record-keeping and compliance purposes.
  • Prepared incident reports, security logs and other documentation to provide written support or convey information.
  • Prepared incident reports, security logs and other documentation to provide written support or convey information.
  • Responded promptly to alarms and incidents, assessing situations and taking appropriate actions to minimize risks
  • Monitored premises and recorded activity in daily officer report for submission to security supervisor at close of shif

Waiter/Bar Attendant

Zaika Asian Cuisine Restaurant
03.2023 - 07.2025
  • Provide excellent customer services and always strive towards best customer satisfaction.
  • Greeted and seated guests to establish prompt, high quality service.
  • Taking customers orders and delivering food and beverages.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Maintained Order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Elevated customer service by training staff, optimizing restaurant operations, and efficiently resolving order issues.
  • Used cash registers and credit card machines to cash out customers.

Till Operator/Cashier/Stock Assistance/Shelf Stacker/Customer Assistant

Gabalfa Convenience Store
03.2023 - 05.2023
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
  • Maximised customer satisfaction by assisting with purchase selections, locating items, and promoting rewards programs.
  • Answered about store policies and addressed customer concerns.
  • Assessed customer IDs when selling age-restricted goods.
  • Maintained high productivity by efficiently processing cash, credit, and debit payments.
  • Handled high-volume credit and cash transactions using Point of Sale (POS) systems efficiently.
  • Reconcile POS system reports to identify and correct cash-handling errors and reduce discrepancies.
  • Complete daily records updates to track sales and accurate payment totals.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Built Customer relationships with consultative sales approach.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Completed opening and closing procedures, verifying proper cash-on-hand amounts, and allocating resources.

Education

MSc - Project Management

University of South Wales
Cardiff
02.2023 - 06.2024

Bachelor’s degree of Science - Computer Science

Punjab University Jhelum Campus
01.2018 - 01.2022

Higher Secondary School Certificate (HSSC) - ICs Equivalent to GCE ‘A’ Level

Secondary School Certificate (SSC) - Matric Equivalent to GCE ‘O’ Level or GCSE

Skills

  • Customer assistance
  • Records maintenance
  • Inventory Management
  • Retail merchandising
  • Sales expertise
  • Point-of-sale system operation
  • Order Taking
  • Stock Management
  • Product restocking
  • Self-Motivated
  • Time management skills
  • Active listening
  • Questioning skills
  • Teamwork
  • Individual work
  • Ability to work under pressure
  • Written communication skills
  • Verbal communication skills
  • Store security systems operation
  • Knowledge of legal guidelines
  • Public safety knowledge
  • Alertness to theft indicators
  • Stock protection
  • Shoplifting response measures
  • Retail legislation knowledge
  • Conflict management
  • ASCONE model
  • Incident investigation
  • Health and Safety regulations

Certification

Full Driving License

References

References available upon request.

Timeline

Security guard

Total Security Services
04.2024 - Current

Waiter/Bar Attendant

Zaika Asian Cuisine Restaurant
03.2023 - 07.2025

Till Operator/Cashier/Stock Assistance/Shelf Stacker/Customer Assistant

Gabalfa Convenience Store
03.2023 - 05.2023

MSc - Project Management

University of South Wales
02.2023 - 06.2024

Bachelor’s degree of Science - Computer Science

Punjab University Jhelum Campus
01.2018 - 01.2022

Higher Secondary School Certificate (HSSC) - ICs Equivalent to GCE ‘A’ Level

Secondary School Certificate (SSC) - Matric Equivalent to GCE ‘O’ Level or GCSE

Muhammad Umer