Muhammad Umar
Ilford,London
Summary
Dynamic professional with expertise in customer service delivery, people management, and project management. Proven ability to enhance profit margins and achieve targets through assertive leadership and strategic business development. Skilled in budget control, competitor analysis, and e-commerce sales, leveraging business intelligence tools for informed decision-making. Adept at managing customer relationships using CRM software and driving digital marketing initiatives. Career goals include advancing in roles that utilise communication proficiency and product lifecycle understanding to foster growth within the cosmetics industry.
Experienced professional with focus on sales management and business development. Drive revenue growth by building strong client relationships and implementing effective sales strategies. Skilled in team leadership and market analysis to achieve company objectives.
Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sales Manager
BQC Cosmetic
2023.09 - 2026.03
- Assisting the area manager.
- Stock control, security and customer service.
- To achieve targets set by the company.
- Motivate staff, development and training.
- Ensuring the smooth running of the branch.
Security Guard (Tesco)
TSS Total Security Services
2023.05 - 2023.08
- Conduct regular patrols of assigned areas to deter theft, vandalism and other criminal activities.
- Monitor CCTV cameras and alarm systems to ensure the safety and security of the premises.
- Respond promptly to any incidents including disturbances, medical emergencies and fire alarms.
- Enforce store policies and procedures to maintain order and safety for customers, visitors and staff.
- Provide excellent customer service by assisting customers with inquiries, directions and other needs.
- Conduct thorough inspections of entry and exit points to prevent unofficial access.
- Complete incident reports, documenting any suspicious activities, accidents, or incidents.
- Team player to sort out any security concerns to assist with implementing improvements.
- Participate in ongoing training sessions to stay updated on security protocols and techniques.
- Maintain professional and courteous work ethics while interacting with customers, employees, and vendors.
Security Officer (Static)
Bridge Security Services
2023.01 - 2023.04
- Conduct routine perimeter patrols and security checks to prevent unofficial access.
- Monitor CCTV cameras and alarm systems to respond to any security breaches.
- Implement and enforce site-specific security procedures to maintain a safe and secure environment.
- Take appropriate action to mitigate risks and protect property while responding to alarms or incidents.
- Inspections of visitors and deliveries to prevent theft, vandalism and security threats.
- Maintained accurate logs and records of security activities, incidents, and observations, ensuring compliance with company policies and regulations.
Sole Trader
Merry Poppin Hair & Cosmetics
2019.02 - 2021.08
- Daily supervision of the business. Teams consisting of 2 direct reports.
- Team diary management including rotating shifts.
- Relationship Management of all third-party contracts.
- MI reporting inclusive of SLAs and KPIs.
- Data – statistics and trend analysis.
- Key contact for all customer service escalations.
- Define, negotiate and manage internal service level agreements (SLAs) supported by numerous teams.
- Identify areas of improvement across the department to mentor and develop staff.
Store Assistant Manager
Sabina Hair & Cosmetics
2016.03 - 2021.01
- Assisting the area manager.
- Stock control, security and customer service.
- To ensure targets set by the company are achieved.
- Motivate staff, staff development and training.
- Ensuring the smooth running of the branch.
Shop Assistant
Stanly News & Booze Store
2015.06 - 2016.02
- Assisting the store manager.
- Shelving, stock control, security and customer service.
- To achieve targets set by the store manager.
- Motivation of staff and staff development and training.
- Ensuring the smooth running of the branch.
Education
SVQ Level 5 - Economics
Cranford College
London 2012.09 - 2015.07
A-Levels - Business
Cranford College
London 2012.09 - 2014.07
GCSEs - Maths & English
Cranford College
London 2012.09 - 2014.07
Skills
- Customer Service: Create, sustain and improve customer service delivery Formulate defined operational procedures for improved service including key performance indicators (KPI) and service level agreements (SLA) Trend analysis and performance monitoring according to team and company objectives
- People Management: Accomplish team management objectives, support HR issues, appraisals, performance management, grievance procedures and training Mentoring teams regarding internal and outsourcing functions encompassing work schedules for remote and administration teams
- Project & Incident Management: Manage small projects and create multi-functioning customer service teams from inception to daily operations Support portfolios of cosmetics businesses in central London
- Direct sales techniques
- Business development aptitude
- Assertive leadership
- Budget control acumen
- Profit margin enhancement
- Target achievement
- Communication proficiency
- Business intelligence tools
- Product knowledgeability
- Product lifecycle understanding
- Customer relationship management software
- Digital marketing
- Territory management
- Business development
- Competitor analysis
- E-commerce sales
- Sales reporting
Certification
- Level 5 HND Diploma
- Level 4 HNC Diploma
- BTEC Business Studies and Key Skills Level 1 & 2 in English and Mathematics
- GCSEs in Mathematics, English Literature, Double Award Science, Islamic Studies, Urdu and IT
Affiliations
- Gym
- Swimming
Languages
English
Proficient (C2)
Urdu
Proficient (C2)
References
References available on request
INTERESTS
Fitness, playing cricket and reading books.
TRAINING AND COURSES
- Door Supervisor
- First Aid
Timeline
Sales Manager
BQC Cosmetic
2023.09 - 2026.03
Security Guard (Tesco)
TSS Total Security Services
2023.05 - 2023.08
Security Officer (Static)
Bridge Security Services
2023.01 - 2023.04
Sole Trader
Merry Poppin Hair & Cosmetics
2019.02 - 2021.08
Store Assistant Manager
Sabina Hair & Cosmetics
2016.03 - 2021.01
Shop Assistant
Stanly News & Booze Store
2015.06 - 2016.02
SVQ Level 5 - Economics
Cranford College
2012.09 - 2015.07
A-Levels - Business
Cranford College
2012.09 - 2014.07
GCSEs - Maths & English
Cranford College
2012.09 - 2014.07