Muhammad Taimoor Baig
London
Summary
Multi-skilled professional with a background in electrical engineering, IT support, and customer service. Strong command of network troubleshooting, system installation, and technical diagnostics, supported by globally recognised certifications including CCNA and CompTIA+. Experienced in both technical and front-line roles across dynamic environments such as data centres, corporate security, and field operations. Equipped with a sharp problem-solving mindset, excellent interpersonal skills, and a commitment to delivering efficient, safe, and user-focused solutions. Actively pursuing opportunities in IT support, network operations, and technical services where attention to detail, discipline, and adaptability are key.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Customer Service Officer / Receptionist
Mitie
11.2024 - Current
- Delivered front desk support, visitor management, and building access control
- Monitored CCTV and alarm systems, logged incidents and escalated concerns
- Maintained a welcoming and secure environment for staff and visitors
Customer Service Officer
Bardwood Support Services
07.2024 - 11.2024
- Provided assistance at reception points and customer service desks
- Ensured safety protocols were followed during daily operations
Customer Service Officer
Assist Services Group
06.2024 - 06.2024
- Oversaw visitor entries and coordination during events and office hours
- Maintained accurate visitor logs and handled front-facing queries
Mobile & Computer Repair Technologist
Cybernet G Limited
London
07.2023 - 12.2023
- Diagnosed hardware/software faults in computers, tablets, and mobile devices
- Performed repairs and technical servicing in a fast-paced retail setting
IT Customer Service Agent
Ryanair Airlines
Poland
01.2019 - 08.2019
- Assisted customers via live chat and call centre for booking and IT issues
- Resolved ticketing errors, app support queries, and login/account problems
Electrical Engineer
Syno-Hydro Power Company
09.2017 - 08.2018
- Designed power distribution panels and turbine control systems (200 MW)
- Drafted electrical schematics and supervised technical site tasks
Electrical Engineer Trainee
Power-link Electrical Company
05.2018 - 09.2018
- Assisted in transformer design and quality control testing
- Supported lab performance evaluations and technical reporting
Education
BSc - Electrical and Electronics Engineering
University of Lahore
01.2018
FSc Pre-Engineering - A-Level Equivalent
Punjab Group of Colleges
01.2011
Matriculation in Science - SSC
Govt Comprehensive School
01.2009
Skills
- Network Support & Troubleshooting (CCNA Level)
- Electrical Power Systems & Circuit Design
- Technical Support (Hardware & Software)
- Security & Gatehouse Operations
- Microsoft Office
- Cisco Packet Tracer
- MATLAB
- Team Leadership & Customer Communication
- Fault Diagnosis & IT Helpdesk Operations
- First Aid
- Safety Compliance
- SIA Licensed
Certification
- Cisco Certified Network Associate (CCNA), 2025-07-01
- CompTIA A+, 2025-07-01
- SIA Door Supervisor Level 2
- ACT Awareness Training Level 2
- First Aid Certification
- Introduction to JavaScript
- International Workshop on Strategic Management, 2019-01-01
Timeline
Customer Service Officer / Receptionist
Mitie
11.2024 - Current
Customer Service Officer
Bardwood Support Services
07.2024 - 11.2024
Customer Service Officer
Assist Services Group
06.2024 - 06.2024
Mobile & Computer Repair Technologist
Cybernet G Limited
07.2023 - 12.2023
IT Customer Service Agent
Ryanair Airlines
01.2019 - 08.2019
Electrical Engineer Trainee
Power-link Electrical Company
05.2018 - 09.2018
Electrical Engineer
Syno-Hydro Power Company
09.2017 - 08.2018
BSc - Electrical and Electronics Engineering
University of Lahore
FSc Pre-Engineering - A-Level Equivalent
Punjab Group of Colleges
Matriculation in Science - SSC
Govt Comprehensive School
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