Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Muhammad Sohail

Muhammad Sohail

Manegement
Derby

Summary

Strong interpersonal skills and ability to learn and adapt quickly in dynamic work environments. Hands-on experience in managing workflows, documents, teams and resources, with a focus on operational efficiency and customer satisfaction. Ready to utilize and develop organizational and leadership skills in management roles. Comprehensive understanding of safety protocols and regulatory compliance, applied in risk assessment and hazard identification for a safe workplace. Seeking to transition into a new field to utilize strong analytical and problem-solving abilities.

Overview

7
7
years of professional experience
4
4
Languages

Work History

ICQA Warehouse Associate

Frasers Group
07.2023 - Current
  • Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
  • Problem Solving of the issues related to returns, such as damaged items or discrepancies in order fulfillment, with a proactive and solution-oriented approach
  • Enhanced operational efficiency in the warehouse by utilizing ICQA protocols and guidelines.
  • Improved inventory accuracy through regular cycle counts and audits.

Customer Support Specialist

JOBSKILLSHARE
05.2022 - 12.2022
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.

Support Editor

Pixako Technologies Pvt Ltd
01.2021 - 12.2022
  • Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
  • Proficient in using Microsoft Outlook, Excel and Teams, Skype, JIRA for communications and Operations
  • Proficient in utilizing JIRA for operations management, Zoho Sales IQ for Customer Support, Zoho Books and WordPress for customer account management, invoices and coupons generation, Zoho CRM for Customer Management, communications and history of the clients with their products
  • Improved team productivity, organizing regular training sessions on new software tools.
  • Optimized content for SEO, significantly increasing web traffic.
  • Mentored junior editors, enhancing their editing skills and professional development.
  • Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Sales Executive

Pixako Technologies Pvt Ltd
01.2020 - 12.2020
  • Proficient in conducting virtual meetings using Zoom, GoToMeeting, and Skype to engage with prospects and clients to show them our services and products
  • Demonstrated ability to manage and update prospect and customer data in CRM tools such as Zoho CRM, Zoho Sales IQ, Zoho Books
  • Assisted customers in navigating complex purchasing decisions, offering guidance based on their specific requirements.
  • Worked closely with internal teams such as marketing, finance, and operations to ensure seamless service delivery.
  • Maintained accurate records of all transactions, ensuring proper documentation for future reference.
  • Utilized CRM systems effectively to manage customer information, track interactions, and monitor progress towards sales objectives.

Customer Support Specialist

Abacus Consulting
01.2019 - 03.2019
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Geology Internee

OGDCL
08.2017 - 09.2017
  • Familiarity with drilling operations, reservoir engineering, and production optimization techniques
  • Exposure to geophysical and geological data interpretation for exploration and reservoir characterization
  • Analyzing geological, geophysical, and reservoir data to identify potential hydrocarbon prospects
  • Conducted thorough literature reviews on geological topics, contributing to the team''s knowledge base and enhancing overall project outcomes.

Education

MSc. - Management

Nottingham Trent University

MPhil. - Geology

Quaid -I- Azam University Islamabad Pakistan

BS. - Geology

Bahria University Islamabad Pakistan

Certificate - NEBOSH

National Examination Board in Occupational Safety

Certificate - OSHA

Vivid Institute of Occupational Safety and health

Certificate - GIS and Remote Sensing

Bahria University Islamabad Pakistan

Skills

Communication Skills

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

ICQA Warehouse Associate

Frasers Group
07.2023 - Current

Customer Support Specialist

JOBSKILLSHARE
05.2022 - 12.2022

Support Editor

Pixako Technologies Pvt Ltd
01.2021 - 12.2022

Customer Sales Executive

Pixako Technologies Pvt Ltd
01.2020 - 12.2020

Customer Support Specialist

Abacus Consulting
01.2019 - 03.2019

Geology Internee

OGDCL
08.2017 - 09.2017

MPhil. - Geology

Quaid -I- Azam University Islamabad Pakistan

BS. - Geology

Bahria University Islamabad Pakistan

Certificate - NEBOSH

National Examination Board in Occupational Safety

Certificate - OSHA

Vivid Institute of Occupational Safety and health

Certificate - GIS and Remote Sensing

Bahria University Islamabad Pakistan

MSc. - Management

Nottingham Trent University

Similar Profiles

CREATE PROFILE
Muhammad SohailManegement