Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Muhammad Shayan Afzal Malik

Birmingham,U.K

Summary

Dynamic professional with expertise in client coordination, risk management, and strategic thinking, complemented by strong commercial awareness and decision-making abilities. Adept at project coordination and B2B sales, leveraging multilingual skills and exceptional interpersonal abilities to foster successful negotiations and build lasting relationships. Proficient in data management, script use, and computer literacy, with a focus on delivering tailored solutions through patience, empathy, and effective communication. Career aspirations include driving impactful business strategies while enhancing operational efficiency.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Gatehouse Administration

Mitie
Carlisle, Cumbria
10.2024 - Current
  • Assisted in administrative duties to support team efficiency.
  • Verified vehicle weights meticulously; upheld legal weight limits consistently.
  • Developed strong relationships with hauliers through excellent communication skills.
  • Managed traffic flow at the weighbridge efficiently to minimise disruptions.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Produced clean, error-free professional business correspondence for office team.
  • Interacted professionally with clients providing excellent service at all times.

Security supervisor

Guard Group Nationwide
Carlisle, U.K
06.2024 - 01.2025
  • Collaborated with security teams and emergency services to resolve urgent situations.
  • Conducted risk assessments for enhanced workplace safety.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
  • Liaised with law enforcement agencies for effective response to incidents.
  • Monitored and patrolled on-site areas to serve as visible deterrence.
  • Remained flexible in rapidly moving environment and adapted to developing situations.

Legal Assistant

Co-Op Legal
Birmingham, U.K
11.2023 - 06.2024
  • Collaborated with clients and organizations to manage the estates of deceased individuals
  • Oversaw the administration of Wills and estates, ensuring compliance with legal requirements
  • Communicated with companies and councils to obtain and verify necessary information
  • Prepared and processed encashment forms and related documents
  • Managed high volume client caseloads through planning and organisation.

Sales Closer

Errands Services
Islamabad, Pakistan
03.2020 - 01.2022
  • Engage with qualified leads to finalize sales and close deals
  • Build rapport with potential clients and address any last-minute objections
  • Managed over 200 calls a day
  • Present pricing, terms, and product benefits clearly
  • Negotiate effectively to reach mutually beneficial agreements
  • Ensure smooth handover to customer service or account management teams
  • Track and report on closing performance and outcomes
  • Stay up-to-date with product knowledge and sales techniques to improve closing rates
  • Nurtured leads via regular follow-up calls to convert them into paying customers.
  • Cold-called customers from assigned contact lists to build new business.
  • Conducted market research through telephone surveys, gaining valuable industry insights.
  • Answered customer enquiries with excellent customer service skills.

Customer Sales Representative

Grid
Islamabad, Pakistan
02.2018 - 02.2020
  • Engage with customers to understand their needs and recommend solutions
  • Cold called around 500+ people a day to generate leads
  • Provide product information and handle customer inquiries
  • Close sales and meet targets
  • Build positive customer relationships and resolve concerns
  • Maintain knowledge of products and services
  • Engaged clients with sales opportunities to secure valuable transactions.
  • Utilised CRM software proficiently for tracking customer interactions, enhancing efficiency in operations.
  • Managed business pipelines efficiently, nurturing leads and recording communications.
  • Delivered telesales scripts clearly to engage callers with relevant service information.
  • Generated leads through cold calling, resulting in increased sales opportunities.
  • Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
  • Cold-called customers from assigned contact lists to build new business.
  • Carried out day-to-day duties accurately and efficiently.

Education

Bachelors of Arts with Honors - Business Management

Birmingham City University
Birmingham
01.2022 - 06.2024

Skills

  • Client Coordination
  • Commercial Awareness
  • Problem Solving
  • Interpersonal Skills
  • Decision Making
  • Risk Management
  • Strategic Thinking
  • Project Coordination
  • Multilingual
  • Sales negotiation
  • Telephone etiquette
  • Knowledge of B2B sales
  • Script use
  • Data management
  • Patience and empathy
  • Computer literacy

Languages

English
Fluent
Urdu
Native
Hindi
Fluent
Punjabi
Advanced

Affiliations

  • Gaming
  • Reading

Timeline

Gatehouse Administration

Mitie
10.2024 - Current

Security supervisor

Guard Group Nationwide
06.2024 - 01.2025

Legal Assistant

Co-Op Legal
11.2023 - 06.2024

Bachelors of Arts with Honors - Business Management

Birmingham City University
01.2022 - 06.2024

Sales Closer

Errands Services
03.2020 - 01.2022

Customer Sales Representative

Grid
02.2018 - 02.2020

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Muhammad Shayan Afzal Malik