MUHAMMAD SHAHZAN
Birmingham
Summary
A versatile professional with a strong foundation in customer service and IT proficiency, known for reliability and adaptability in dynamic environments. Certified in First Aid, demonstrating calmness under pressure and effective time management skills. Committed to delivering exceptional service while continuously enhancing IT systems familiarity, aiming to contribute positively to organisational goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Support Worker
JLKare & Support
Kidderminster, Worcestershire
2024.09 - Current
- Contributed feedback on client progress leading to adjustments in personalised care plans.
- Enhanced wellbeing of clients by providing emotional support and companionship.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Maintained detailed records of client behaviour changes for healthcare team reference.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
Baker/Confectionist
Sainsburys
Ashton Under Lyne
2023.10 - 2024.03
- Trained cooks and food preparation workers in cooking techniques and kitchen processes.
- Assisted with staff recruitment and training for kitchen stations and supporting roles.
- Forecasted supply needs and calculated costs for approval.
- Documented daily operational info detailing supplies used and labor hours worked.
- Enforced sanitation practices to safeguard employees and patrons.
- Prepared and baked cakes, cookies, pies, and desserts according to recipes.
- Baked fresh bread and pastries to fulfil customer needs and orders.
- Compiled with food service and hygiene regulations to maximise health and safety.
Back of House Team Member
Pizza Hut
Birmingham
2022.08 - 2023.08
- Performed opening and closing duties to facilitate kitchen operations.
- Notified servers and front house staff of prepared food items and orders.
- Stored or disposed of food products properly to maximize food safety.
- Labeled and dated food products in storage and refrigeration and removed out-of-date items.
- Followed portion and quality standards to manage customer expectations and provide consistent product.
- Stocked freezers, refrigerators and storeroom with food products for easy retrieval.
- Operated cash register, handle money and give correct change.
- Made food complying with health and safety standards
Education
Level 3 Extended Diploma - IT
Solihull College
Solihull 2021.09 - 2023.09
Level 4 HNC - IT
Oldham University
Oldham 2023.09 - 2024.06
Level 5 HND - Cyber Security
Sollihull University
Solihull 2024.09 - 2025.06
Skills
- Excellent customer service
- IT systems familiarity
- Proficient IT skills
- First Aid Certified
- Calm Under Pressure
- Versatile in tasks
- Adaptable to change
- Effective time management
- Reliable and trustworthy
- Resilience in difficult situations
- Fast learner
Certification
- English - 5
- Maths - 6
- Level 2 - Computer Science
- Level 3 - IT Extended Diploma
- Level 4 HNC - IT
- Level 5 HND - Cyber Security
- Currently studying for CompTIA Security + 701 Certification
- First Aid Certificate - Including CPR
Online Courses include:
- Cyber Security Essentials
- Safeguarding Adults & Young Children
- Mental Health
- Fire Safety
- COSHH
- SIA Security Guarding
REFERENCES
References are available upon request
Timeline
Level 5 HND - Cyber Security
Sollihull University
2024.09 - 2025.06
Support Worker
JLKare & Support
2024.09 - Current
Baker/Confectionist
Sainsburys
2023.10 - 2024.03
Level 4 HNC - IT
Oldham University
2023.09 - 2024.06
Back of House Team Member
Pizza Hut
2022.08 - 2023.08
Level 3 Extended Diploma - IT
Solihull College
2021.09 - 2023.09