Summary
Overview
Work History
Education
Skills
References
Hobbies & Interests
Timeline
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Muhammad Shahid

Muhammad Shahid

Karachi,Pakistan

Summary

Dedicated customer service professional with extensive retail experience. Skilled in managing high-pressure situations and adapting to diverse customer needs. Values collaboration in problem-solving to enhance customer satisfaction. Seeking to advance in customer fulfilment roles, both frontline and support.

Overview

4
4
years of professional experience

Work History

Marketing Manager

Kutiyana Nimco (KKM)
Karachi , pakistan
01.2025 - Current

Kutiyana Nimco (KKM) . Created and managed social media content and campaigns to enhance brand visibility. . Designed and executed Meta Ads to increase brand awareness and drive sales. . Develop promotional materials and advertisements. . Developed and implemented brand promotion initiatives to engage customers. and engaged customers to foster loyalty. . Developed strategies for product positioning to align with market trends. and market growth strategies.

  • Managed marketing budgets, allocating resources efficiently to achieve strategic objectives and maximise returns.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Built new business partnerships to drive customer acquisition and generate revenue.

Mobile technician

Sadar Market
Karachi, pakistan
05.2024 - 12.2024
  • Diagnosed and repaired mobile phones, ensuring quick resolution of technical issues to enhance customer satisfaction.
  • Assisted customers with mobile phone enquiries, delivering knowledgeable support and fostering positive customer experiences.
  • Managed sales transactions and stock movement, ensuring accurate cash handling and efficient inventory management.

Khandani Nimko

Family Business
Karachi, Pakistan
01.2023 - 12.2024
  • Delivered customer service by assisting customers with enquiries and purchases, ensuring a positive experience.
  • Processed cash payments and managed daily sales transactions, maintaining accuracy and accountability.
  • Oversaw stock levels and coordinated with suppliers for timely orders and deliveries, supporting inventory management.

Travel Agent

FRG travel and tourism
Sharja, Dubai
08.2023 - 10.2023
  • Scheduled and confirmed flights, facilitating timely travel for business needs
  • Responded promptly to customer enquiries, delivering assistance and information effectively
  • Effectively prioritised tasks to meet demanding deadlines in a fast-paced environment
  • Processed cash payments and provided change to customers accurately
  • Performed administrative duties including answering calls, handling emails, and completing scanning and photocopying tasks

Education

A-Levels - IELTS- International English Language Testing System

University of Cambridge
Karachi
01-2025

Matriculation -

General Board of Secondary Education
Karachi

Intermediate - Commerce

Board of intermediate Education
Karachi

Skills

  • Meta Ads management
  • Digital advertising
  • Social media advertising
  • Sales strategy development
  • Sales techniques
  • Digital customer engagement
  • Client communication
  • Stock control
  • Works under pressure
  • Leadership
  • Creative attention to detail
  • Multilingual communication

References

References – Available upon request

Hobbies & Interests

A creative individual who enjoys working hard and has interest in sales and marketing. Open to learn new skills and develop my understanding in all fields. Also enjoys travelling and socialising with people, keeping views and ideas in mind, enjoys bikes races, enjoys spending time and with friend and family

Timeline

Marketing Manager

Kutiyana Nimco (KKM)
01.2025 - Current

Mobile technician

Sadar Market
05.2024 - 12.2024

Travel Agent

FRG travel and tourism
08.2023 - 10.2023

Khandani Nimko

Family Business
01.2023 - 12.2024

A-Levels - IELTS- International English Language Testing System

University of Cambridge

Matriculation -

General Board of Secondary Education

Intermediate - Commerce

Board of intermediate Education
Muhammad Shahid